Errors in ‘Download Stats ‘ file

[KARVYFINTECH]

Hello team, We have added couple of courses with respective quizzes. Once we download the stats. The downloaded file is having below errors,

1. Score is "0" for some of the users in the sheet, though they have submitted the courses. for example quiz marks 10/15 but the score is"0" percentage. For some it's showing right percentage.

2. Wrong Start date - end date, though we have added our local timezone under Settings >>> General. The sheet is with wrong date and timings.

Please help us ASAP.

[Anshuman Sahu]

Hi can you please share the url of the course and admin credentials in private reply in order to check this up?

[KARVYFINTECH]

This reply has been marked as private.

[KARVYFINTECH]

Hello, It's been a day since we have shared our login details but no response yet. Can you work on it as soon as possible...???

[Anshuman Sahu]

Well yes I checked the site and found out many students did not get the start date in the stats csv file , note that all students would not get the finish date until they finish the course . Please check the activity of the student for which the start date is not appearing., in the activity tab of the course
If there is no activity then the date will also be not shown there .

[KARVYFINTECH]

Hello, In the downloaded file, there are dates but wrong timings. what should we do to show the dates and timings correctly? and you were not mentioning anything on the first point, which we mentioned above, here is the first and primary issue, 1. Score is “0” for some of the users in the sheet, though they have submitted the courses. for example quiz marks 10/15 but the score is”0″ percentage. For some it’s showing right percentage. we want to get this done quickly. you poeple are taking more than 24hrs for one response. we can connect on call if possible, so that we can do this easily and quickly with no confusions. As the website is already LIVE, Neeed a proper and quick response as soon as possible.

[Anshuman Sahu]

Hi , to check issue with course marks , can you please share the username of the user for which this is happening . to check the issue with timing can you please share if the time difference is within the hours or day or its more than a day or 48 hours ?

[KARVYFINTECH]

This reply has been marked as private.

[Anshuman Sahu]

Well the start and end timings are recorded in disregard of the student timezone they are stored in UTC +00 timezone which is unix server default timezone . Adjusting this is not available actually there are some features depending on this and adjusting this might add more bugs in those features . The end date not shown issue can you please share a username for which this is happening ? Again I would request to first see the activity of that user in activity , the stats are fetched from activity , if there is no activity then there is no date .

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