Free course expired but days set to 9999

[Kaedar1]

Hello, Students are signing up for a free course. The course is automatically expired for them and they can't access it. Even when click to renew, it will not renew. I have the days set to 9999. I am have to go in through admin and bulk extend everyone. My understanding is when the duration is set to 9999 days they should automatically have access after subscription. How do I give them the ability to sign up and take the free course without me having to bulk extend, I would like this set automatically at sign up?

[Jackson]

Hello, Make sure everything should be updated to the latest version, Deactivate all third party plugins as well, If not working share admin credentials in private reply, Thanks,

[Innercooled]

I have a similar issue. Please provide the resolution from original post. Thank you.

[Veronica]

@innercooled please make sure you have all plugins and theme activated to the latest version

if you need further assistance then I request you to please create your own topic because to check your issue if we want your's admin credentials or page URL of your site then an Email sends to the person who creates this topic with your credentials either you send them as a private reply which is not good.

so for security purposes always create your own topic.

[Kaedar1]

This reply has been marked as private.

[Jackson]

Hello, First select the course and edit course>>setting: https://prnt.sc/t8e6gj This is course url: https://khemeticcenteredliving.com/course/beginners-guide-to-ancient-kemetic-science Refer: Here you can see there is no issue to access course:https://prnt.sc/t8e7nn https://prnt.sc/t8e7dz Thanks,

[Kaedar1]

Hello Jackson, The course that you checked is not a free course. I stated in the first post the issue is with the free courses. I have to manually bulk extend as each person signs up.

[Jackson]

Hello, The problem found that For existing students you can extend their subscription period from the course admin option, refer: http://prntscr.com/9xkyfk Now you can see user WPLMS is able to start course after extend subscription from admin area: https://prnt.sc/t96hqn So now problem is solved, You understand what we have to do for existing student but new student have no problem Thanks,

[Kaedar1]

Ok, I figured out the issue. I did set the course for an unlimited subscription. I went to "edit course," chose "days" for "set course duration parameter." I saw the 9999 already in the "maximum course duration" box. I assumed that it was set since the numbers were already showing in the box. But it was what I will call a ghost image. I never actually typed the numbers in the box myself. Once I actually typed the numbers in the "maximum course duration" box the problem was solved. Students are now automatically extended.

[Veronica]

yes exactly that's great you have find it. so as it is solved now closing this topic

[Author]

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