Help! Members can't access course pages

Home Forums Legacy Support Support queries Setup issues Help! Members can't access course pages

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #35303
    jgerst
    Participant
    All of the sudden, now when a member who has access to a course, clicks to a unit, the links are not live. For instance on http://www.communitelligence.com/course/connecting-to-remote-and-mobile-employees-what-works-and-what-doesnt/, you can keep hitting Start Course and you can see the webinar link but it isn't hot for any of the 8 or so members who have access.   Thanks for help asap!  
    #35304
    jgerst
    Participant
    You can get into wp-admin to see this using un: wplms pw: jgwplms16
    #35373
    Anshuman Sahu
    Keymaster
    Checked your site the single course page was cached at your server . Same cached page is loading and therefore the updated values are not showing on that page . Also note that we do not recommend caching plugins . For caching please refer :  https://wplms.io/support/forums/topic/cache-plugin-recommended/
    #35498
    jgerst
    Participant
    I see you have deactivated the w3 super cache plugin so I am no longer running with cache. But my members still cannot get their unit links to work???? Please help. I need to get my  site working again. Cache is deactivated so what else is the problem?
    #35542
    jgerst
    Participant
    This same problem is showing on http://www.staging.communitelligence.com/ . You can see with the un/pw above. Interestinly, when logged in as admin, all course unit pages links work. They don't work for members.  
    #35544
    jgerst
    Participant
    There must be some setting that is not allowing members to access the courses they purchased??? Even instructors can't get to any of their unit links??? HELP ASAP as my business is essentially shut down. Not good.
    #35686
    Anshuman Sahu
    Keymaster
    Checked your site and found that your course status page was not set . Please refer : http://screencast-o-matic.com/watch/cDeX6K1bNc Same goes for the edit course page settings . Please refer : https://wplms.io/support/knowledge-base/wplms-front-end-update/
    #35687
    Anshuman Sahu
    Keymaster
    Please also tell your students to clear their browser cache and also clear all cached pages form your server also (contact webhost)
    #35809
    jgerst
    Participant
    That works not. Thanks.
    #35932
    Anshuman Sahu
    Keymaster
    Is your issue resolved yet ?
    #35979
    jgerst
    Participant
    Yes, creating the status page did it. Strange that it had been working fine without this all along. Was this due to the upgrade? Thanks, can close.
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Help! Members can't access course pages’ is closed to new replies.