Instructor not able to create BBB rooms

Home Forums Legacy Support Support queries How-to & Troubleshooting Instructor not able to create BBB rooms

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #383499
    Bhavyatafoundation
    Participant
    Hello!! I was trying to add a meeting room from the instructor's side by the frontend creator as I don't want my instructors to have access to the admin panel. But I'm not able to create a room using an instructor login, whereas it is possible to create a BBB room using the frontend by administrator login. Can you please help me out with this? As I want the instructor to create their own meeting rooms and operate accordingly. I don't want them to be dependent on the admin to create meetings every time there is supposed to be a meeting. Below are the credentials for instructor login please try to replicate the environment and show me the way out. Thank you!
    #383501
    Bhavyatafoundation
    Participant
    This reply has been marked as private.
    #383503
    Bhavyatafoundation
    Participant
    Update!! When I start the meeting created by the administrator, a new window opens up with the following link. https://mydc308440.rna1.blindsidenetworks.com/?errors=[%7B%22message%22:%22The%20provided%20password%20is%20neither%20a%20moderator%20or%20attendee%20password%22,%22key%22:%22invalidPassword%22%7D] And the page is loaded with a white screen, nothing loading even after waiting for a few minutes and multiple refreshes. So I closed the tab and clicked on the open meeting button on the frontend again, and this the what I got.
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <response>
    <returncode>FAILED</returncode>
    <messageKey>notFound</messageKey>
    <message>We could not find a meeting with that meeting ID</message>
    </response>
    I request you to please look into this too
    #383597
    Anshuman Sahu
    Keymaster
    Well this error is coming from bigbluebutton's own server.Our bbb addon depends on Bigbluebutton main wordpress plugin .You need to contact the Bigbluebutton plugin author and support for this .
    #383844
    Bhavyatafoundation
    Participant
    Hello!! There happens to be no issue from the BBB side as I discovered myself that if while creating a meeting you miss out on some fields like the content of the meeting or the moderator/attendee password the meeting will be created with no issue but when the time comes it won't run. Also, why the instructors are not allowed to create meetings is an answer I'm still hoping to know from your end. Please help! Thank You!!
    #383892
    Anshuman Sahu
    Keymaster
    YEs you are right there are no restrictions there for this in the form even in the title as well . Adding to issue log : https://trello.com/c/Yj6dygRe
    #383921
    Bhavyatafoundation
    Participant
    Hello!! Thank you for reporting this issue. Can you please tell me how long will it take to resolve the above situation.
    #383953
    Veronica
    Moderator
    it will take time to resolve
Viewing 8 posts - 1 through 8 (of 8 total)
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