hi
just checked on your site but it is showing the user name here
http://prntscr.com/106mwn9
can you please let us know exactly where it is not showing?
Hello again! the login disappearing issue was fixed by itself, but now it's happening again https://www.youtube.com/watch?v=mP38s08uhVI
Related to our previous message: we've had this issue on and off for a while without receiving a proper answer. Our customers are having difficulties navigating our page because of this issue, and it is truly affecting us now. We've checked other issues from other users and reviewed the knowledge base. Is there a way to have synchronized support or have you guys check this on our end to find what the actual cause of the issue is?
Hi,
Yes found this issue on your site.
Can I try deactivating third party plugin on your site in order to check the cause and use buddypress single page login instead of global login?
Hi Ada, sorry for the delayed response, if deactivating the third party plugin won't affect our users logging in and doing the courses, let's try that. We'll be keeping an eye out for your reply to be able to activate it again.
Thank you
Hi elmorenitoinc ,
This time I tried to replicate this issue many time on your site but the login link is not disappearing. I can not check it by disabling plugins until I could replicate the issue.
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