My whole website is down with an error!!

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Home › Forums › Legacy Support › 4.0 Bugs & Issues › My whole website is down with an error!!

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • August 27, 2020 at 7:08 pm #298773
    crocobite
    Participant
    after i update the last WPLMS core plugin it crashes the whole website and wordpress is redirecting my pages to DEBUG.php .. i want to retrieve my website as soon as possible.. i am feeling bad with the lazy support to update your plugins to fit with the latest wordpress version looking forward for your reply alcoach.me
    August 28, 2020 at 6:29 am #298872
    Diana
    Participant
    You mean with the latest update? which is 4.080 and the plugins crashed your site? But I can access your site: http://prntscr.com/u7abyl Can you please point me in the right direction, what issues you are facing? And the support is not lazy, we reply within 24 hours according to the support policy
    August 28, 2020 at 11:31 am #298957
    crocobite
    Participant
    it tells me that the plugin called WPLMS need to be installed! and when i install it the whole website crashes its the core plugin and without it the LMS is not working the support is lazy to not find a full solution quickly for this updates
    August 28, 2020 at 12:50 pm #298979
    Diana
    Participant
    I hope you read this line: http://prntscr.com/u7hgw2 We are not lazy, because working 15 hours a day and still getting this title of being lazy. I don't think it justifies our work Make sure the old plugins which need to be deactivated, should not be installed on your site such as vibe course module, wplms assignments. In this case, the site will crash If you can share the PHP error log then it will be better. i can tell you the exact reason of your site crash I hope you read the steps carefully: http://wplms.io/documentation/installation/upgrading.html#migrate_notice
    August 31, 2020 at 2:49 pm #299659
    crocobite
    Participant
    the website is working now and the core plugin is updated correctly, the error now is the courses lessons is not clickable !
    August 31, 2020 at 4:17 pm #299673
    crocobite
    Participant
    the courses units are the error now !
    September 1, 2020 at 4:33 am #299740
    Diana
    Participant
    I request you to create a separate topic for this because we are following a rule one topic = 1 issue. For faster resolution Do share your site URL with admin credentials on that topic and a screen recording as well so we can replicate in the same manner Make sure you have everything updated on your site the theme as well as plugins
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