New User Registration

[frobledoruiz]

Hi, I´ve used this https://www.youtube.com/watch?v=czb0FYKcFME to set a New User Registration Form. But I notice that the new user never receives an activation email, also after filling out the registration form at Users > All Users the new user appears as pending, and when the new user is activated he does not receives any email either. 1) I want to disable the manual activation of any new user. 2) Why the new user does not receives any email ever? Thanks

[Ada]

Hi, 1- You can select these two setting in registration form https://prntscr.com/11yf4h1 2- For activation mail- Make sure you have not enabled skip verification mail setting in registration form. https://prntscr.com/11yeyiu and from wp-admin -> lms – > settings -> emails -> email options -> edit activation email template -> check if there is any template there .

[frobledoruiz]

Thank you Ada for your response, Please see the video recorded http://somup.com/crfZXdFrXZ. Everything you suggested is checked and manual activation is still (user on pending after registering) and no activation mail was sent. Any thing else I can do?

[Ada]

Hi, it's very clear with the video also that you have not filled these option and completed the settings from lms>>settings>>email https://prntscr.com/122rlae Please complete the settings and then check.

[frobledoruiz]

Hi, Thank you for your response. As you see I've completed the settings and checked. See video http://somup.com/crfOlEF0wI. Still not working.

[Ada]

Hi, When I was checking this on your site by mistake I just clicked on delete instead of settings in lms>>settings>>rgistration form https://prntscr.com/1250lei And now when I created new registration form and trying to copy the shortcode on the page it gives me this https://prntscr.com/1250ivw So please update the registration page and then ping me here then I'l be able to check. Also please try to reconfigure smtp and then check.

[frobledoruiz]

Ada, I set the registration form and checked the SMTP settings. I'm able to use to mailers (Sendinblue and AWS) both tested again without success.

[Ada]

please try adding this given code in your wplms-customizer.php file in wplms customizer plugin :

add_filter( 'bp_email_use_wp_mail', '__return_true' );

Also please enable touchpoints from lms >>settings>> touchpoints and check if those emails are working? You can get wplms customizer plugin from here https://wplms.io/support/knowledge-base/wplms-customizer-plugin/

[frobledoruiz]

Hi, I added the code in the wplms-customizer.php file at the end. Checked the touchpoints without success. I noticed the only emails the user receives are the woocommerce once (order received and order placed).

[Ada]

Hi, Then please contact your webhost as he is blocking wordpress mails.

[Author]

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