Old Users cant see their courses after migration to 4.0

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Home › Forums › Legacy Support › 4.0 Bugs & Issues › Migrating & Upgrading › Old Users cant see their courses after migration to 4.0

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  • June 7, 2021 at 6:23 am #360529
    ChessBee_558
    Participant
    Hi, We are using vibe theme on our online.chess-teacher.com website. Recently we have migrated our theme to latest 4.0. After migration to v4, facing lot of troubles. Some of them are: (1) Existing users are not able to access their courses which they have bought already, and also, (2) the Videos / contents are disappeared. (3) When I (Admin) go to profile new menu, sometimes i cant see ADMIN tab nor INSTRUCTOR options to manage my courses. We are receiving lot of support emails that they could not able to access their courses and raised request for refund. Can you help me please? Thanks!
    June 10, 2021 at 6:15 am #360986
    Ada
    Participant
    Hi, Please share your site URL with admin credentials here in private reply. so that we can check.
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