PDF Certificate Problem

[Laweka]

Hi, I am having a Issue with the PDF Certificate. I add everything I need on the certificate and save it. Then when I update the page everything I have done is gone and it is a blank page again. What am I doing wrong?

[Laweka]

I am using the certificate Builder

[Veronica]

hi, you are using the classic editor for this, not the pdf certificate so please use pdf builder to build the certificate. please make you have enabled the mandatory setting for pdf certificate. follow the tips: tips regarding pdf certificate builder: refer:

1. https://wplms.io/support/knowledge-base/pdf-certificates/
2. https://www.youtube.com/watch?v=d9mXInbmFGY
3. https://www.youtube.com/watch?v=kyJGVlegWTc
4. https://www.youtube.com/watch?v=ylT1j35dUbg
5. https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/

make sure you have enabled all the latest versions of plugins and themes on your site. please enable them:

1. http://prntscr.com/tqginh
2. http://prntscr.com/tqgits

it's all the adjustments that you have did on your certificate. let me clear the steps for pdf certificate

1. select the text box in pdf certificate builder choose the width and height accordingly
2. drag and drop the element according to your design
3. choose the alignment of the text there
4. and after that click on the EDIT TEXT
5. after that click save option
6. now check it pdf and after assign to user

thanks.

[Author]

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