Touch Point Email Notification issue

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 12, 2021 at 6:41 am #345564
    Mike Jones
    Participant
    Hi Touch point email is not working, student received notifications but he/she dosenot recive any email. We need these 'situations', that is not working img: https://prnt.sc/10jgkfd We need the solution ASAP we already have existing student in many courses. Thank You
    March 12, 2021 at 1:21 pm #345707
    Diana
    Participant
    Image shows warnings, so please contact your webhost and ask him to disable WP_Debug to OFF These warnings will disappear
    March 13, 2021 at 11:04 am #345863
    Mike Jones
    Participant
    IF we add any student to any course, he is supposed to receive a mail that is not receiving. student profile Email Notification setting is also ok= http://prntscr.com/10kf7q0 There are no situations for course subscriptions, http://prntscr.com/10kf0xj
    March 15, 2021 at 5:24 am #346006
    Diana
    Participant
    Can I check your site? Do share your site URL with admin credentials in a private reply here
    March 15, 2021 at 8:38 am #346088
    Mike Jones
    Participant
    This reply has been marked as private.
    March 15, 2021 at 12:51 pm #346170
    Diana
    Participant
    This reply has been marked as private.
    March 15, 2021 at 1:16 pm #346181
    Mike Jones
    Participant
    This reply has been marked as private.
    March 16, 2021 at 6:41 am #346304
    Diana
    Participant
    This reply has been marked as private.
    March 16, 2021 at 11:15 am #346428
    Mike Jones
    Participant
    The WP_Debug is turned off from the webhost, still the warning sign is there.
    March 16, 2021 at 11:33 am #346431
    Ada
    Participant
    Hi, Just edit your email templates and publish them. https://prntscr.com/10n6fxz Then it should work.
    March 16, 2021 at 12:11 pm #346441
    Mike Jones
    Participant
    Still, it is not working. If we add any student from the frontend admin section, the student doesn't receive any mail. he receives a notification on the profile instead of the email.
    March 17, 2021 at 11:09 am #346717
    Diana
    Participant
    Please ping me back here tomorrow so I can update you
    March 18, 2021 at 9:51 am #346961
    Mike Jones
    Participant
    Hello, What is the update about the above issue? The latest update about the issue from our side is that we are managed to turn off the warning sign from the host end though the problem still occurs. Let me elaborate on the issue again. The BuddyPress email doesn't send an email when the admin has added a new user on a course from the front end though they get the notification. We find out that there has no 'Situation' or 'Trigger' for sending email when a new course subscribed or 'user added to a course' when creating new email template from Email settings. Note: We are currently using WPLMS 3.9.9
    March 20, 2021 at 6:36 am #347461
    Anshuman Sahu
    Keymaster
    Please simply follow : 1 . put all emails templates in wp-admin -> emails in trash , then goto trash and permanantly delete all the emails from trash . 2 . Check if buddypress is updated to latest version .if not update . 3 . goto wp-admin -> tools -> reinstall email templates . 4 . After installing email templates please follow this tip : https://wplms.io/support/knowledge-base/migrate-all-the-wplms-emails-to-buddypress-again
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