We are running a site in different languages, selling translated courses. In the english version of the site when adding a unit (created in the english version) to a course, system started showing units from bulgarian, german and so on- from other versions, but not exactly the englsh translated / created units. See video here:
https://www.loom.com/share/26fccfe03ce5407cb361ae297ac84954</span>
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Of course you can. This wasnt happening before the update. We had already 2 courses, but after the update it is. You can also see the video in the previous comment.
I dont know if this will help you, but we found something interesting - if after creating unit you try to add it to the course (i tried n the german version) it is not found in the add exixting unit to curriculum, but when you open the unit, and refresh the page of it, after that it shows in the add exixting unit to the curriculum. See video here (dont pay attention to the sound of it):
https://www.loom.com/share/7a5783a60b314ecc8e64b17d4b062040
Please, support is needed - it has been more than 2 days with this problem!
@astoria_group,
I am sorry I didn't reply here yesterday
So I checked your video carefully and then checked our code that how we are searching the units while connecting.
I found that if the unit is successfully published only then it will be visible in search results.
Because your site is multilingual so the possible scenario is the search results need to search first the language and then check the unit. So the search query is taking time due to which it loads the result late
it wasnt like that before we updated week ago. Please solve the problem. And please dont leave us wait for 2 more days.
So, do you think its normal to wait for 5 days since the beginning of this topic, without a solution provided? I bought the theme, also support, but I am getting more and more frustrated by the service. Please solve the issue ASAP
according to your video that you have provided
i have understood that your course is not opening in the language that you want, is it?
then please follow the steps:
create a course and then copy the course in other language and save it and then try to open that
it will show correctly then
Really it took you 5 days not to understand the problem of the topic??? We are running a site in different languages, selling translated courses. In the english version of the site when adding a unit (created in the english version) to a course, system started showing units from bulgarian, german and so on- from other versions, but not exactly the englsh translated / created units.
See video here:https://www.loom.com/share/26fccfe03ce5407cb361ae297ac84954
sorry for the delay in reply
due to support holiday
i got your point yes you are right this is happening on your site got the issue
but to confirm that this is the issue or not we need to replicate the same on the local setup as well
so for this, we need some information regarding this
- all the steps to replicate/perform the same on the local setup
- is this issue is happening for English site or with others too?
Its happening on all version except the main bulgarian one. Steps - create a unit in a different cersion (for example english) Try connect it to a course. (All of this is shown on the 1st video of this topic)
ok once the testing complete i will let you know.
.
