I have set up the chat plugin properly. Tried different variants of private key as well (with and without the trailing slashes) but the chat refuses to work. It doesn't search for members, chats don't initiate.
Please suggest what to do.
Please share WP admin details in a private reply.
I have already done this on email and have been following up there with no recourse. A call was set up but in the last minute that also got cancelled.
Its almost a week now that I raised this issue. Please can you help here?
This reply has been marked as private.
This reply has been marked as private.
I have been chasing your team since 11 days now. Extremely poor support. We have been playing email-email past 5 days to sync up on time.
Your team asked me to be online at 6pm, I dropped everything and made myself available. I mailed at 5:50pm to confirm the meeting and I was told it won't be possible today with no mention of any other time when we can sync up. Just like that.
I followed up for next couple of days, to get a response at a random hour, are you available right now. And this has been going on for past 5 days.
Prior to this 5 days, 6 days were spent in just replying to email and getting the admin credentials.
I have been a good supporter of wplms all this while but this support experience has left me with such a bad taste that I am going to strongly advise everyone not to use wplms. No respect for the urgency of a customer. I have been literally begging on the email to consider the urgency, but all in vain!!
Have exchanged 38 emails in the past 5 days just to coordinate on time with no end in sight
https://ibb.co/NLg71yc
https://ibb.co/LNW1nMb
https://ibb.co/PjMmPMK
https://ibb.co/6vNYZKX
https://ibb.co/02HxTkr
I understand, due to the nature of this script debugging is required to be done "live" via teamviewer. This is not a code bug else the chat would not work for any of the users, this is a setting in your firebase account which is causing this issue.
The first issue which was detected and fixed was that the private key had backslashes, which then started returning issue from firebase that access was denied.
So maybe we need clear out all the firebase rules and then re-build them.
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Does Today 5:00 p.m work for you ? I will be available.
Whatever it is, but if you are committing for a time then you should be available or figure out a simple system to book timeslots.
It is 6:12 pm IST and you have not showed up for the agreed time of 6pm.
https://imgur.com/a/tZwSAHX
When the issue was inspected and resolved, I was told that the chat plugin will be updated to allow course level, batch level and group level chats. Is this done?
@talvinder
No, right now it is not done yet. We are busy in appointment plugin.
You can expect this after 2 weeks
Hi,
I activated the chat plugin again to check if course level chat is active or not.
I don't see it yet, neither do I see members of my site in the chat. When are this issues getting fixed?
This is super super frustrating. It has been ages that I have been complaining about the chat not working. If your plugin is buggy, why not accept it and move on or just tell me you are not going to provide any support.
2 months back also, it took me numerous emails and messages to get attention, the same is being repeated right now. Why is it so hard?
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