Profile photo cannot be cropped/resized

Last updated on by

Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Profile photo cannot be cropped/resized

Tagged: , , , ,

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • November 10, 2017 at 8:43 am #135444
    coachmkt
    Participant
    When I upload a new profile photo, next in the preview page, there is no tools to crop/resize photo.  What can be wrong? You my try logging into my system.  I'll provide credential in the following private message. Thank you for your support.
    November 10, 2017 at 8:44 am #135445
    coachmkt
    Participant
    This reply has been marked as private.
    November 10, 2017 at 1:14 pm #135516
    H.K. Latiyan
    Participant
    This reply has been marked as private.
    November 10, 2017 at 1:33 pm #135530
    coachmkt
    Participant
    Thanks, I'll check all errors firstly.
    November 11, 2017 at 6:03 am #135582
    H.K. Latiyan
    Participant
    Sure.
    November 26, 2017 at 2:30 pm #137213
    coachmkt
    Participant
    Hi, I need to bring this one back.  Please try logging into my system as user/password above. When trying to change profile picture, after select file (or drag file into the box), there is an error around jcrop javascript function, related to BuddyPress.  I don't know what's wrong.  Even not related to your theme, but perhaps your expertise with this environment/LMS system could possibly help me. Thank you, Thanakorn  
    November 27, 2017 at 12:37 pm #137301
    H.K. Latiyan
    Participant
    Hi, Most probably the issue is with the jquery including twice. Maybe some third party plugin is also including the jquery on the page and hence causing the issue. My recommendation will be to try deactivating all your third party plugins and only activate the wplms recommended plugins and then check if the issue persists or not. This will narrow down the issue and you can figure out what is causing the issue.
  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Profile photo cannot be cropped/resized’ is closed to new replies.