Site recovery after error

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Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • April 3, 2019 at 2:29 pm #203109
    enlyt
    Participant
    I recently recovered my wplms site from a fatal error but still now a lot of parts in my site arent working, for example my footer isnt visible. My wplms dashboard gets stuck on white screen. I am not a technical person so I dont know how to fully recover my website. I mailed this error on your email but i wasnt helped at all.
    April 4, 2019 at 1:39 pm #203286
    Anshuman Sahu
    Keymaster
    Yes sure we will fix it . Please just share these details in private reply : 1 . site url 2 . admin credentials 3 . valid ftp credentials .
    April 5, 2019 at 6:09 am #203360
    enlyt
    Participant
    This reply has been marked as private.
    April 5, 2019 at 2:38 pm #203463
    Anshuman Sahu
    Keymaster
    ok fixed it .Please check : http://prntscr.com/n7yrqk There was a file in wplms theme  footer-single.php which was corrupted in your site so I replaced it .
    April 6, 2019 at 2:29 am #203510
    enlyt
    Participant
    Thanks for the footer but still wplms dashboard isn't loading. I'm talking about the wplms button in WordPress dashboard under appearances button, also known as vibe options panel. Please look into it. Thanks
    April 6, 2019 at 8:12 am #203519
    enlyt
    Participant
    also if possible can you install the latest version of wp bakery.
    April 6, 2019 at 10:15 am #203541
    Anshuman Sahu
    Keymaster
    Ok noted the issue .Fixed it But I still belive there would something somehwere that might not work. It seems like your theme is not updated properly .Some of the key files are missing in your setup . Please follow this method to update your theme : https://wplms.io/support/knowledge-base/auto-updating-wplms/   if above not working then please follow : https://wplms.io/support/knowledge-base/manually-updating-wplms/
    April 6, 2019 at 5:38 pm #203583
    enlyt
    Participant
    Thank you so much, I will do as suggested!!!
    April 6, 2019 at 6:08 pm #203584
    enlyt
    Participant
    Hello again, it says auto update doesn't work anymore so how do I do that? Can you do the updating part for me as well? Please please please. I don't know how to do it by myself. Thank you
    April 8, 2019 at 11:48 am #203682
    Ava
    Member
    Hi The auto update feature in the theme already exists. This can be done by yourself also. In order to keep the credentials private to yourself, you just need to have your Envato Login credentials to do the job. Please go to Wp-admin > WPlms > Getting Started Check this: http://prntscr.com/n91qh5   Please let us know the progress. Do ask again if you need help further.
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