Hello,
I would like to request temporary access (wp-admin URL and credentials) in a private reply to your site to take a better look at the issue. The information you will enter is private which means only you and I can see and have access to it.
also, share a screenshot/VIDEO of the area or issue so that i can understand better.
Tip: For better support always share a screenshot:
Please provide the proper screenshot, use https://prnt.sc/ to upload and share url of the screenshot.
If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share URL of the video.