Issue with Appointments

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    Posts
  • June 26, 2020 at 8:19 pm #270948
    sohohosts
    Participant
      EXPECTATIONS: -Be able to book a time slot with an instructor for a video conference. BBB or ZOOM -The time slot for the Instructor can be free or charged.   WHAT WE CAN DO SO FAR:  
    • Create and save time slots (INSTRUCTOR)

    • View existing slots - only if they are "FREE SLOTS" and book them. - Not sure what happens next but that can wait. (STUDENT)

      ISSUES:

    • Some slots will not be visible to the student
    --- My observation is that if the appointment type is set to "Available" it will not be displayed. If it is set to "Free Slots" it will appear.
    • Some information is not being saved. So we see that the following does not happen.
    a. The Price is not visible. b. A Product is not created for the schedule/slots c. Available Appointment Types are not visible to the Student d. When return to Edit - SHOW SETTINGS there is not association with the Course and the Type is reset to Available
    • Once a schedule is saved and you return to edit settings it is no longer attached to the course. The drop down is still showing "Available Courses" and the Appointment Type has reverted to "Available" from "Free Slots".
    If I look in the table I see that item_id is 0 (Zero) type is available If I change the item_id to the post id for the course "1378" I can see a price (Probably from the course settings) also I had to manually change the type to free_slots to make it visible to the student.   The Current Error Log from the server is at https://docs.google.com/document/d/1R3kSWOBJ-CT-QoOEVxA6ArbkL707JU6dzn9bHbFpWpg/edit?usp=sharing  
    June 27, 2020 at 6:44 am #271061
    stevenheong
    Spectator
    I found the same issue as mentioned above! I really want to be polite. But I am angry now. I have already bought this appointment plugin for more than 4 months. Many bugs still exist! And most of the replies by the support team about the WPLMS appointment were not effective to solve the issues.
    June 27, 2020 at 9:20 am #271104
    sohohosts
    Participant
    Currently I do not see any plugins that need updating. For reference the current Active Plugins and versions are in the doc here https://docs.google.com/document/d/1GZdnEiWOlGYOAPiYsr4W89oPwuRq-UCRGIyAMiaW1JU/edit?usp=sharing
    June 29, 2020 at 12:40 pm #271566
    Diana
    Participant
    There are three main issues you are facing here: Issue 1: Setting Slot Price and connecting to course still show the price as null Issue 2: Setting Appointment type is reset to the original again Issue 3: Associating the course is not working Point 2 & 3 are working fine: http://somup.com/cY1UlBQBHw Point 1: I am transferring it to someone else, because I am am not able to find out the issue here. Tried almost everything. the issue is not working on your site. It is working on others site, I showed the video of my local setup as well that it is working(on your previous topic)
    July 7, 2020 at 10:19 am #273297
    sohohosts
    Participant
    So is someone actually looking at this??
    July 8, 2020 at 1:50 pm #273565
    Diana
    Participant
    This reply has been marked as private.
    July 9, 2020 at 5:14 pm #273789
    Diana
    Participant
    This reply has been marked as private.
    July 13, 2020 at 11:13 am #274343
    sohohosts
    Participant
    I just tried and see no change. Please see the video for your reference. https://drive.google.com/file/d/1AxdooHbcVQktxBgPbpIQTh-N7Ls1vyhq/view?usp=sharing
    July 13, 2020 at 11:29 am #274346
    sohohosts
    Participant
    I tried again, and still the behaviour is not correct. Please review the second video and advise, either I am missing something and doing it wrong or it is really still not working. https://drive.google.com/file/d/1r4YcicLTPrWvXGhWiGDJP-HrxgtuW_pr/view?usp=sharing
    July 14, 2020 at 11:47 am #274565
    Diana
    Participant
    This reply has been marked as private.
    July 21, 2020 at 8:58 pm #276370
    sohohosts
    Participant
    Any updates?? Shall I upgrade, there is a notice for updating to the new version?
    July 22, 2020 at 4:57 pm #276776
    Diana
    Participant
    For WPLMS Appointments or theme? If you have a live site then I first request you to create a backup first which should be a full backup and then upgrade the wplms version
    July 22, 2020 at 8:19 pm #276794
    sohohosts
    Participant
    The theme, I got an email from themeforest saying there is a new version.
    July 23, 2020 at 11:03 am #277004
    Diana
    Participant
    This reply has been marked as private.
    July 24, 2020 at 7:08 am #277214
    sohohosts
    Participant
    Thank You for the update. For the time being I will not upgrade then. I would really like to get the appointments going. Please can you help get this going. We are unable to proceed without this feature. Would really appreciate if we can get this functioning.
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