Home › Forums › Legacy Support › Support queries › Setup issues › Instructor not receiving email and notification when quiz and assigment complete
Tagged: notification, touch point
- This topic has 17 replies, 6 voices, and was last updated 4 years, 5 months ago by Veronica.
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June 27, 2020 at 10:39 am #271120neuromathSpectatorHi, Im testing the touchpoints, and have turned on notificaiton and email for student and instructor to receive when:
- student subscribed and added to course
- student submit quiz
- student submit assignment
- teacher evaluates assignment
June 29, 2020 at 8:00 am #271471SteveMemberHello user, In my testing I'm getting mail properly. Refer: https://www.screencast.com/t/LlcEymrEBLQf Thank youJune 29, 2020 at 4:11 pm #271605neuromathSpectatorHi Steve, Yes, as mentioned instructor only received email on the subscription part, which also worked on your side. My issue is for the rest of the notifications:- student submit quiz
- student submit assignment
- teacher evaluates assignment
June 30, 2020 at 8:19 am #271773JacksonBlockedHello, For this please go to wp-admin->lms->settings->touch points->Assignment Submitted by user, and enable the email for students. Same fro quiz submit, Thanks,June 30, 2020 at 12:03 pm #271834neuromathSpectatorHi Jackson, But that's the problem, I've already turned on the touch points as shown in my previous video https://www.screencast.com/t/7ZTkI2mU but I'm not getting any notification. As mentioned previously, Ive turned on touchpoints for these:- student subscribed and added to course
- student submit quiz
- student submit assignment
- teacher evaluates assignment
July 1, 2020 at 5:53 am #272051JacksonBlockedHello, Please share admin credentials in private reply, I will replicate same on your website, Thanks,July 1, 2020 at 7:51 am #272091neuromathSpectatorThis reply has been marked as private.July 2, 2020 at 11:56 am #272413Anshuman SahuKeymasterWell mail is landing in spambox : https://prnt.sc/taf7ok Please try to change your from name and email :Please try adding the given code in your wp-admin > plugins > editor > wplms-customizer.php file at the end before "?>" in wplms customizer plugin :
add_filter('wp_mail_from', 'new_mail_fromqw');
add_filter('wp_mail_from_name', 'new_mail_from_nameqw');
function new_mail_fromqw($old) {
return '[email protected]';
}
function new_mail_from_nameqw($old) {
return 'site name';
}
instead of [email protected] -----> use your email id
And instead of "Site Name" ------> use site name
July 2, 2020 at 12:36 pm #272426neuromathSpectatorHi Alex, Similar to Steve, you also only tried with the subscription touchpoints, and NOT quiz and assignment which I have trouble for (also see my issue title) Here is the video that I tried another time, this time to show you the gmail as well. I have configured the teacher and student to have the same email (making use of the . in the email address) https://www.screencast.com/t/MjQcvsvg9B You can see what I did:- Student subscribes to course
- 2 emails are received (good)
- Student starts course and submit quiz
- only ONE email received for student. NOT for instructor (this is the problem)
- Student submits assignment
- only ONE email received for student. NOT for instructor (this is the problem)
July 3, 2020 at 10:48 am #272651JacksonBlockedHello, But here you can see , Make an account for instructor , start course and submit quiz and received an email for submit quiz Refer: https://prnt.sc/tb2j4r Thanks,July 3, 2020 at 4:34 pm #272751neuromathSpectatorHi Jackson, But that's the email for the student, isn't it? The subject clearly says "YOU submitted quiz" Can you take a look at the video that I've submitted earlier on again? i have that too. Here is the screenshot: https://prnt.sc/tb9lq8 And this is for assignment: https://prnt.sc/tb9mht Have you checked if instructor receives those emails when student submits quiz/assignment? As mentioned a few times before, my issue is in instructor. There is no email for that, for both Quiz and Assignment. I'd have expected 2 emails that says something like "STUDENT submitted quiz" and "STUDENT submitted assignment" in the instructor's mailbox. Can I request for conference call please? Then we can resolve this faster, because it seems after 10 posts, my issues are still not getting understood, despite the multiple screenshots and videos.July 4, 2020 at 12:55 pm #272894Anshuman SahuKeymasterThis reply has been marked as private.July 5, 2020 at 3:14 am #272951neuromathSpectatorHi Alex, What I noticed you did was to add the instructor into the author: https://prnt.sc/tc0k3v I've tried editing the page (by changing the description) but the emails are not getting sent still, until... I added the instructor as the author, like what you did. Then I started getting the emails. However, for our case, multiple instructors (from different similar courses) are sharing the same quiz. so if 1 student (belonging to only instructor 1, submits the quiz/assignment), both instructors will receive the emails, which is not right. Is that the current limitation?July 6, 2020 at 2:20 pm #273166Anshuman SahuKeymasterYes this is a limitation, quizzes cant be used in multiple courses by different instructors right now .July 12, 2020 at 7:10 am #274183neuromathSpectatorHi Alex, I see. noted on this then. Thanks -
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