media player bug

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 11, 2016 at 10:29 am #35676
    techcmantix
    Spectator
    the media player buttons (play/pause and volume ) are not visible , and most of the tracks are not working on android devices , we have checked out in desktop and laptop ,all tracks are working , but the same tracks in android mobile is not working (also not responsive in android devices . the full volume bar goes off screen)  
    March 11, 2016 at 10:48 am #35684
    techcmantix
    Spectator
    in your previous version there was no bug, only after the update we have this problem
    March 11, 2016 at 11:25 am #35704
    MrVibe
    Keymaster
    a. Assuming that you've just updated the theme and the plugins, can you please clear your browser cache. b. The controls (play button sign) are coming from image which is defined in the WordPress itself. Make sure you've updated the vibe shortcodes plugins to latest version as well.
    March 11, 2016 at 2:01 pm #35758
    techcmantix
    Spectator
    tried it still not working
    March 11, 2016 at 2:03 pm #35759
    MrVibe
    Keymaster
    Is this happening for units only ? or throughout the site ?
    March 11, 2016 at 2:08 pm #35761
    techcmantix
    Spectator
    units and course home page , when editing in the admin panel  buttons are visible
    March 11, 2016 at 2:09 pm #35762
    techcmantix
    Spectator
    only when i preview the site,the buttons are not visible
    March 12, 2016 at 9:21 am #35945
    Anshuman Sahu
    Keymaster
    Unable to replicate the issue at our end . refer :  http://prntscr.com/ae8bsq http://prntscr.com/ae8buz Please share url of the unit or course and admin credentials to check this at your end . PS : mark reply as private while sharing credentials .
    March 12, 2016 at 1:31 pm #35977
    techcmantix
    Spectator
    padeepz.com/wp-admin http://www.padeepz.com/unit/nuclear-energy-introduction-and-application/?id=2241 user name :  padeepz-admin password:  padeepz123)(*   the problems
    1. media player button invisible
    2. media player not working in mobile device,full volume bar not visible(we checked in android devices)
    3. cannot add/change course images
    March 14, 2016 at 5:47 am #36123
    techcmantix
    Spectator
    vibe we are facing huge problems because of this , kindly reply asap
    March 14, 2016 at 12:47 pm #36253
    Anshuman Sahu
    Keymaster
    Unable to replicate at your site : On mobile : http://prntscr.com/af339t On desktop : http://prntscr.com/af33pr Also unable to replicat the issue on mobile (android)  on our test site : http://prntscr.com/af3buu This media player is the wordpress default media player and wplms does not interfere in any of the scripts or styles of the media player . . So Please  try deactivating third party plugins and also try contacting your webhost on this
    March 14, 2016 at 3:54 pm #36332
    techcmantix
    Spectator
    now the icons are visible , but still not playing on mobile devices in what device you viewed our page ???   still cannot change course image
    March 15, 2016 at 12:01 pm #36483
    Anshuman Sahu
    Keymaster
    Well for that please check if the audios are playing when you directly accessing these audios ?Seems like this is connected to your hosting provider and also this is the wordpress default media player and is working fine at our test and demo setups .
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