Icon to Load Chat Interface to opening chat window

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • May 18, 2021 at 2:48 am #357835
    Trott Bailey University
    Spectator
    Hello WPLMS, Here is a short video of the issue we're facing https://vimeo.com/551753021/197154a49d Here are the notes from the text file in the video. We try an incognito user Let's try the entire log in process and see the errors if any No error and still not loading Thank you
    May 20, 2021 at 6:01 am #358220
    Scott Lang
    Moderator
    Please share your admin credential with the site URL with us in a private reply.
    May 20, 2021 at 4:23 pm #358346
    Trott Bailey University
    Spectator
    This reply has been marked as private.
    May 21, 2021 at 7:26 am #358419
    Scott Lang
    Moderator
    Checked, The chat window not working using my own credential at your site. Checking your issue.
    May 21, 2021 at 7:53 am #358422
    Scott Lang
    Moderator
    Fixed at your end check this https://prnt.sc/137n4y1 The user needs to log in will fix the issue.
    May 21, 2021 at 1:22 pm #358495
    Trott Bailey University
    Spectator
    Hello @Scott, Thanks for addressing the issue. Could you kindly expound a little as to what you did to make it work? Regards, Jevaughn TBU Support
    May 22, 2021 at 5:22 am #358559
    Scott Lang
    Moderator
    Issue is related to firebase auth which is fixed after login. Let me know if we can close this thread. If you have any other issues please create a topic and let us know.
    May 22, 2021 at 5:43 am #358567
    Trott Bailey University
    Spectator
    Hello Scott, Thanks for resolving this matter. You can close this topic. Jevaughn TBU Support
    May 24, 2021 at 5:09 am #358741
    Scott Lang
    Moderator
    Ok, we are closing this thread. If you have any other issues please create a topic and let us know.
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Viewing 9 posts - 1 through 9 (of 9 total)
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