Icon to Load Chat Interface to opening chat window

[Trott Bailey University]

Hello WPLMS,

Here is a short video of the issue we’re facing
https://vimeo.com/551753021/197154a49d

Here are the notes from the text file in the video.

We try an incognito user
Let’s try the entire log in process and see the errors if any
No error and still not loading

Thank you

[Scott Lang]

Please share your admin credential with the site URL with us in a private reply.

[Trott Bailey University]

This reply has been marked as private.

[Scott Lang]

Checked, The chat window not working using my own credential at your site.

Checking your issue.

[Scott Lang]

Fixed at your end check this https://prnt.sc/137n4y1

The user needs to log in will fix the issue.

[Trott Bailey University]

Hello @Scott,

Thanks for addressing the issue. Could you kindly expound a little as to what you did to make it work?

Regards,
Jevaughn
TBU Support

[Scott Lang]

Issue is related to firebase auth which is fixed after login.

Let me know if we can close this thread. If you have any other issues please create a topic and let us know.

[Trott Bailey University]

Hello Scott,

Thanks for resolving this matter.

You can close this topic.

Jevaughn
TBU Support

[Scott Lang]

Ok, we are closing this thread.

If you have any other issues please create a topic and let us know.