Certificate Content

Last updated on by

Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Certificate Content

Tagged: 

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • June 25, 2021 at 1:01 pm #362820
    Electrovertlabs
    Spectator
    I am unable to place all the elements in my certificates using the pdf builder. Everytime after i increase the font / width / height , it gets replaced by default value after clicking on the save button. I went through the videos and documentation but this issue is not highlighted. Please assist
    June 26, 2021 at 10:07 am #362901
    Veronica
    Moderator
    hi make sure that you have enabled pdf certificate on your site and checked the setting in lms>>settings>>show PDF certificate only and another one in edit certificate template and enable pdf certificate it’s all the adjustments that you have did on your certificate. let me clear the steps for pdf certificate 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click the save option then update the entire certificate this is how it will work here are the tips regarding the PDF Certificate plugin refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/
    June 27, 2021 at 6:13 am #362983
    Electrovertlabs
    Spectator
    Hello , I followed all the steps mentioned in the msg but the issue isnt resolved. The text size automatically changes to 14 (default) even after me changing it
    June 28, 2021 at 11:28 am #363085
    Veronica
    Moderator
    i hope you have followed these steps properly 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click the save option then update the entire certificate please share certificate template URL course URL in which it is included with user added in the course i will replicate and let you know if there is any issue
    June 28, 2021 at 11:32 am #363087
    Electrovertlabs
    Spectator
    Yes i did follow all the steps but that font size is getting reset to 14 https://electrovertlabs.com/certificates/certificate-general/ is of certificate https://electrovertlabs.com/all-courses/computer-basics/ is of course
    June 29, 2021 at 8:46 am #363203
    Veronica
    Moderator
    ok thanks for the links checking on your site
    June 29, 2021 at 9:55 am #363210
    Veronica
    Moderator
    This reply has been marked as private.
    June 29, 2021 at 1:24 pm #363276
    Electrovertlabs
    Spectator
    Thanks a lot for the assistance While i was implementing the same steps i cant figure out what was the problem , maybe a browser related problem. Anyways , thanks again You may now close the ticket
    June 30, 2021 at 5:17 am #363338
    Veronica
    Moderator
    good to know this helps you
  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Certificate Content’ is closed to new replies.