Update package not available

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 25, 2017 at 8:25 pm #97590
    surfdawg
    Participant
    Trying to update to WPLMS 2.6. Getting the following...

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme WPLMS (1/1)

    An error occurred while updating WPLMS: Update package not available.

    Disabling Maintenance mode…

    All updates have been completed.

    February 27, 2017 at 12:27 pm #97782
    Anshuman Sahu
    Keymaster
    This happens sometimes when there is much load on envato api for the updates . So please try updating the theme again . Make sure your server following php configuration : WP Memory Limit:    128 Mb WP Max Upload Size:    32 MB PHP Post Max Size:    32 MB PHP Time Limit:    240   PHP Max Input Vars:    1000 Also make sure that you have provided correct api key and username in your wp-adnin-> wplms -> getting started  . Let me know if above does not help you . Share your site url and admin credentials in such case in a private reply.
    February 27, 2017 at 6:46 pm #97911
    surfdawg
    Participant
    Yes my php.ini is set with high settings.  I checked my login and api key and those are correct. It says I am running v2.5.1 and when I click upgrade it tries to install 2.6.1.  However; at the top of the update dashboard it says I need to upgrade to version 2.6. Is there a way to do this manually ? Thanks,
    February 28, 2017 at 1:17 pm #98053
    Anshuman Sahu
    Keymaster
    Yes there is: you can manually update your theme : https://wplms.io/support/knowledge-base/manually-updating-wplms/ For auto update refer : https://wplms.io/support/knowledge-base/auto-updating-wplms/   To find buyer api key  : https://wplms.io/support/knowledge-base/how-to-find-buyer-api-key-in-themeforest/
    December 26, 2017 at 7:47 am #140879
    seowkw88
    Spectator
    Hi, I also face the same issue when performing the update, it just show Update package not available.  I tried the previous suggestions you had posted, but issue still there, I tried to download from themeforest, but it kept showing my current version is 3.1 and need to update to 3.3. Please help.  Thanks.
    December 26, 2017 at 12:37 pm #140894
    Anshuman Sahu
    Keymaster
    Well please share your site url ,ftp credentials and admin credentials to check this issue at your end . PS : mark reply as private while sharing .
    January 2, 2018 at 8:44 am #141380
    seowkw88
    Spectator
    This reply has been marked as private.
    January 2, 2018 at 11:54 am #141426
    Anshuman Sahu
    Keymaster
    Hi checked your site and found that the issue is actually related to server . I used your api key and username and it worked fine on on of our demo site  : http://prntscr.com/hv2u6b   All things are seems to be fine at our end .Still the package is not being able to download from your end . Please contact your hosting provider why the package is not downloading actually . Please also try increasing the things in your php configuration :
    WP Max Upload Size: 64 MB
    PHP Post Max Size: 64 MB
    PHP Time Limit: 200
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