I think I'm talking to myself here.
Another update, we found out first quiz whichever user encountered was being problematic. and for the rest rarely.
We added just simple quiz (if they are ready to start training or not) at first which doesn't count toward progress so if they get problem and results don't get shown, it will be totally ok. but this case is definitely problematic for the rest of the quizes, all results should be counted and we still don't know why it is not.
please try adding this given code in your wplms-customizer.php file in wplms customizer plugin :
add_filter('wplms_custom_bp_course_generate_user_result',function($x){return true;});
Hey,
I had read about that in some other forum and added that, but still I was facing same issue. Had to delete that code. Now I inserted it again but my guess is it won't help. Auto evaluation just won't always work and it displays "alarm clock icon".
When quiz doesn't display results, we ask them to take another quiz in next cheapter and return to same quiz, retake it and afterwards it starts displaying results. Dunno what can we do to fix this.
ok, first thing, we need a definite set of steps to replicate the issue. I think you are doing quite a lot of testing on your site for quizzes. Have you been able to find out :
a. A particular quiz where this always happens ?
b. A particular user who always experiences this ?
c. OR a combination of a & b
d. Now, does this happen when the user takes the quiz when the quiz loads as first item ? As per to when the user moves out to another unit and comes back to the quiz ? ( both are 2 different cases )
e. If nothing works, try disabling ajax loading of units in WP admin - LMS - Settings and see if things resolve ?
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If touch points are disbaled then no worry about the email issue.
Hey,
here are our findings so far:
a. 90% of cases happen on quiz A1.
b. I guess all types of users. Facebook authorized users face it mostly, but also we created bunch of test users from dashboard, like: test1, test2, test3 with emails which weren't valid and they were facing as well. From our point of view email availability might also be involved in this, as users without email or with email from suspicious domain, face this issue more often, but also users with valid email are facing calculation error.
c. A1 in 90% of cases, and others less likely.
d. course starts with Unit, not the quiz. They take quiz, they get no result, the move to another unit, complete next quiz, receive result there, return to initial quiz, retake this quiz again and now it works. and so on.
e. just disabled ajax. will check it. Meanwhile can we diagnose upper part? This one will take time I guess.
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So, I attempted 2 quiz and same it worked :
https://prnt.sc/v0il01
https://prnt.sc/v0imqt
can you tell which quiz the user faced this. The problem in this is finding the exact steps so then i can find the issue. Once the issue is found we can fix or give you the reason why this happens.
For all submissions there is an activity recorded .
Between, try disabling React Quiz as you are using v3 , in WP Admin - LMS - Settings
Also the ones who already completed the course and their points aren't being displayed (nor in quiz result exports) but are visible in comments, we have to recover all those information so it can be downloaded.
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