hi @adhocacademy
we need to debug this at your end so
, I request you to please create your own topic because to check your issue if we want your's admin credentials or page URL of your site then an Email sends to the person who creates this topic with your credentials either you send them as a private reply which is not good.
so for security purposes always create your own topic and share your admin credentials in private reply.
create your own topic then we will continue the rest one there.