chat loading and start conversation not clicable

[cbpatel]

Hi, I installed chat as per video instruction. Issues are 1. chat loading and start conversation not clicable. https://drive.google.com/file/d/1nTaYYwohDwcD62GQGADjt32xP-MwGR-X/view?usp=sharing 2. following message appear repeatedly even afer addting rules to the database. Firebase Database Rules – Add following Rules in Database. { "rules": { ".read": "auth != null", ".write":"auth != null", "notifications":{ ".indexOn":["status"] }, "users":{ "$uid":{ "chats":{ ".indexOn":["lastUpdated"] } } } } }

[Scott Lang]

In 4.x chat is already added.Check this doc to configure https://wplms.io/support/knowledge-base/setting-up-firebase-live-chat/

[cbpatel]

Is that means, installing chat plugin is not required ?

[Scott Lang]

Generate chat structure: https://www.youtube.com/watch?v=NYlYBGfvHas You just need to be remain activated the chat plugin and do the step which is shared here https://wplms.io/support/knowledge-base/setting-up-firebase-live-chat/

[cbpatel]

I had already followed both of the above links in setting up chat, but problem is persisting

[Scott Lang]

Hi, Chat is already working on your site refer this video http://somup.com/cYlv1s2L3b

[cbpatel]

Hi Lang its good to find that at least it is working for logged in user. https://drive.google.com/file/d/1nTaYYwohDwcD62GQGADjt32xP-MwGR-X/view describes the problem when i select all (including non logged in user) in "Show Chat in Entire Site" chat setting. on front end chatbox is still not working as described above, whether logged in or not

[Scott Lang]

Yes, we found this is an issue. Added the trello card for issue ,Track this trello card for update https://trello.com/c/b1WsWZuu

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