Course Errors after update 2.5 update

Home Forums Legacy Support Support queries Update Issues Course Errors after update 2.5 update

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  • #89502
    jmu289
    Participant
    Hi, I'm having a bunch of issues with my online courses after updating my theme and plugins with the latest 2.5 The issue were so bad that I had to revert my entire theme back to the old version of WPLMS. From what I can tell (just the errors that were reported, i'm sure there was more) these issues were occurring on every page of my website: 1) When taking a quiz there's no "submit quiz" button (there's a start quiz button which shouldn't be there and it just restarts the quiz) 2) Clicking on a quiz that's already been completed then clicking the "check results" button of the quiz takes me to a weird page that I've never seen before 3) Clicking "retake quiz" takes me to a broken page 4) If I open up a unit and click the number of the next page at the bottom it tries to load the next page but just loads forever, spinning wheel keeps spinning and doesn't go to the next page. Please see this video that i've uploaded showing the issues that i'm experiencing after 2.5 update: https://www.youtube.com/watch?v=c9o1p1_2dAg&feature=youtu.be Please see next message (marked as private) for more details
    #89507
    jmu289
    Participant
    This reply has been marked as private.
    #89526
    jmu289
    Participant
    This reply has been marked as private.
    #89550
    Anshuman Sahu
    Keymaster
    Okay we have tested the latest version of theme and at that time we could not find any such issues with the quiz and unit load . To confirm I have created a video please check : Please make sure that you update all of your plugin first ,then wplms theme . refer these links to update the wplms theme : automatic : https://wplms.io/support/knowledge-base/auto-updating-wplms/ manually  : https://wplms.io/support/knowledge-base/manually-updating-wplms/ after update please clear your browser cache and check the quizzes again . Let me know if issue still persists . PS: please try to update on a test staging site (a replica of your site) as you site is live. refer to create staging : https://wplms.io/support/forums/topic/how-to-create-wp-staging-environment/
    #89681
    jmu289
    Participant
    Hi, The video was not attached. Could you please send the video? And did you update the plugins/theme to test? It looks like my theme is still on the old version
    #89770
    Anshuman Sahu
    Keymaster
    Sorry I forgot to add the link .Here it is : https://screencast-o-matic.com/watch/cbVlhbQp24 No I have not updated anything at your site for now .Please try updating your wplms theme and all its plugins at latest version 2.5.x and then check if the issue appears or not .
    #89895
    jmu289
    Participant
    This reply has been marked as private.
    #89932
    jmu289
    Participant
    This reply has been marked as private.
    #89973
    Anshuman Sahu
    Keymaster
    This reply has been marked as private.
    #89974
    Anshuman Sahu
    Keymaster
    Please check your unit content on other course too . Also try deactivating third party plugins in your site and check this again .
    #90018
    jmu289
    Participant
    Thank you, it seems to be working on your end. I will finalize the update and report back with any issues! thanks for the help!
    #90072
    jmu289
    Participant
    For clarification, what was the issue when you say "the issue was related to content in unit CPCU 530 Exam"?
    #90127
    Anshuman Sahu
    Keymaster
    It was this code in your unit content that was creating problem : "<div id="assignment-content" class="view reading rt" data-bind="visible: hasContent &amp;&amp; !isEditing, className: assignment_type + ' ' + hasContent">" I removed it and it fixed the issue .Please check the unit again with that student after clearing browser cache .
    #90483
    jmu289
    Participant
    This reply has been marked as private.
    #90610
    Anshuman Sahu
    Keymaster
    Well as of now there is no way to detect this string in your content of all units . you need to manually check this by editing each unit in back end and switching to text mode of the visual editor .
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