hi,
Please create your own topic. We can't continue on someone else's topic as we need to check what is the progress of that particular topic of this user.
How to create a topic: https://wplms.io/support/knowledge-base/how-to-create-a-support-topic-in-new-wplms-forums/
To check the above issues, we need your site's credentials which we can't ask for here. The private replies will be seen by the topic creator and our team. For this reason, we are asking to create a separate topic.
P.S. Always post your credentials in a private reply.