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images with error

  • 1 year, 7 months ago prvbaptista
    Spectator

    Hello.
    I have several courses and in some the images are not possible to view.

    Error 0004. Unable to load the image.

    https://ibb.co/m4TX6vQ

    Thanks

    1 year, 7 months ago Veronica
    Moderator

    hi
    can you please provide details so we can check this on your site

    1 year, 7 months ago prvbaptista
    Spectator

    This and another course after updating the template was like this.
    will need access data?

    https://saudevirtual.pt/aprendersaude/course/anemia-e-ferropenia-na-mulher/

    1 year, 7 months ago Veronica
    Moderator

    hi
    this one is due to jatpack
    https://ibb.co/m4TX6vQ

    and for profiles
    you need to re-upload the default avatar
    it will fix that issue

    1 year, 7 months ago prvbaptista
    Spectator

    I’ve already tried uploading new images. But it was unsuccessful.
    how do i re-upload the default avatar?

    1 year, 7 months ago Veronica
    Moderator

    hi
    from here you can upload the default avatar:
    http://prntscr.com/1y5jntv
    —————-
    But it was unsuccessful.
    exactly what issue you are facing?

    1 year, 7 months ago prvbaptista
    Spectator

    I reloaded the avatars and they appeared again. I reloaded the missing photos and they don’t appear

    https://ibb.co/m4TX6vQ

    1 year, 7 months ago prvbaptista
    Spectator
    This reply has been marked as private.
    1 year, 6 months ago Veronica
    Moderator

    hi
    as i have mentioned in my above reply that the image issue is not related us
    try to deactivate the jetpack plugin and then check

    1 year, 6 months ago prvbaptista
    Spectator

    I already disabled the plugin and it remains the same.~
    I can’t even upload new images to replace the old ones.

    1 year, 6 months ago Veronica
    Moderator

    the thing is
    it’s not about any specific image
    most of them are the same:
    http://prntscr.com/1zabngu
    as this is not related to the theme so we can’t say exactly which is conflicting here
    try to deactivate all your third party plugins

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