images with error

[prvbaptista]

Hello.
I have several courses and in some the images are not possible to view.

Error 0004. Unable to load the image.

https://ibb.co/m4TX6vQ

Thanks

[Veronica]

hi
can you please provide details so we can check this on your site

[prvbaptista]

This and another course after updating the template was like this.
will need access data?

https://saudevirtual.pt/aprendersaude/course/anemia-e-ferropenia-na-mulher/

[Veronica]

hi
this one is due to jatpack
https://ibb.co/m4TX6vQ

and for profiles
you need to re-upload the default avatar
it will fix that issue

[prvbaptista]

I’ve already tried uploading new images. But it was unsuccessful.
how do i re-upload the default avatar?

[Veronica]

hi
from here you can upload the default avatar:
http://prntscr.com/1y5jntv
—————-
But it was unsuccessful.
exactly what issue you are facing?

[prvbaptista]

I reloaded the avatars and they appeared again. I reloaded the missing photos and they don’t appear

https://ibb.co/m4TX6vQ

[prvbaptista]

This reply has been marked as private.

[Veronica]

hi
as i have mentioned in my above reply that the image issue is not related us
try to deactivate the jetpack plugin and then check

[prvbaptista]

I already disabled the plugin and it remains the same.~
I can’t even upload new images to replace the old ones.

[Veronica]

the thing is
it’s not about any specific image
most of them are the same:
http://prntscr.com/1zabngu
as this is not related to the theme so we can’t say exactly which is conflicting here
try to deactivate all your third party plugins