Live CHAT is not working (does not open) – URGENT

[pablocanedoq]

Hello,

Live Chat is not working. Checked on desktops and mobiles.

https://screencast-o-matic.com/watch/crhTrnVhhky

This was working fine. It seems that some of the latest updates have caused this issue.

Please help URGENTLY.

[Scott Lang]

Please share your valid admin credential with us in a private reply.
We have to check at your end.

[pablocanedoq]

This reply has been marked as private.

[Scott Lang]

Yes, there is some issue at your end.
Checked with own firebase details still not working.

Checking your issue.

[Alex]

Ok I checked as well , I think this is happening due to the cache of scripts by wp rocket .
I would recommend you to try this by disabling the rocket plugin .

[pablocanedoq]

Thank you @Alex.

Yes, once WP Rocket is disabled, then the chat starts working.

I will try to find out what settings in this plugin are specifically causing this issue.

Best.

[Scott Lang]

Thanks for the update.
Let me know if you have any other queries then you can create a new topic or we can close this thread?

[pablocanedoq]

Well, this is related with the CSS minification setting (WP Rocket).

Maybe if you know some way to excude from minification only the scripts related with live chat and notifications, and you can share it with me, that would be great.

If no, you can close this one.

Thanks

[Scott Lang]

For chat file names are live.js and bp.css.You can contact with wp-rocket plugin forum.

closing the thread.