Live chat URGENT

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  • #342945
    khaledshbair86
    Participant
    Hi I followed these steps https://www.youtube.com/watch?v=JDXemP5TfM8&t=314s and I make all the steps that you required for live chat to be available, but the issue that the live chat only appears in PWA for the admin but for the instructor and student it didn't appear, I clicked on the button many times and nothing appeared!! Help this is an URGENT !!
    #343033
    Anshuman Sahu
    Keymaster
    Hi we recently updated our authentication for chat due to new firebase security rules . Now each user in your site also registers on firebase as well. Therefore re-login must solve the issue as we registers user on firebase on firebase authentication.
    #343084
    khaledshbair86
    Participant
    I don't get what you mean? what are the steps that I need to do to make the chat available for all my users? Could you tell me the missing steps that I have to do?
    #343086
    khaledshbair86
    Participant
    I don't get what you mean? what are the steps that I need to do to make the chat available for all my users? Could you tell me the missing steps that I have to do? PS : I made an account in Firbase for my website , Do I need to make an account for each users ?!!! I don't think that is helpful !
    #343701
    Anshuman Sahu
    Keymaster
    Please check : 1 . if vibebp plugin is updated to latest version 1.5.3.1 . 2 . logout from site and then re-login again .Make sure you have enabled the signin methods as per this video : https://www.youtube.com/watch?v=0h3oECa2JMg
    #343909
    khaledshbair86
    Participant
    Hi Alex Yes I have this Version 1.5.3.4 and try to logout and then login and the live chat appear just in the admin https://ibb.co/3cc8QnH But didn't appear in the instructor and student dashboard https://ibb.co/LxyvBYQ
    #345288
    Anshuman Sahu
    Keymaster
    Hi I just tested this up and found it working : http://somup.com/creX6hbfmi There is one case where it does not work which is when user logs in using wp-admin . USer has to login from front in order to use firebase features like chat .
    #345948
    khaledshbair86
    Participant
    Thank You, Alex That's work and also I put " allow" in the location setting for the browser and that lets the live chat and notification be live and Instantaneous.
Viewing 8 posts - 1 through 8 (of 8 total)
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