Password Reset Is Not Working for all Students…

[HogTechUniversity]

Hello, I have a bunch of students who cannot access my site. The password reset link does not appear to be working for some of them. Others can successfully reset their passwords, but cannot log in after they reset. Still others have no issues with the password reset. Please help. Thanks, Tim

[Veronica]

hi, this is really strange!!! we have just write the code for sending the email. if it is sending for one means it is working fine. can you please confirm are the reset email is not sending or the link is not working?

[HogTechUniversity]

When I test it, the email sends and the link also works. But when my users reset their password, sometimes the get the email and sometimes they don't. Then, some of the ones that get the email and link reset their password, but cannot log in with the new password!

[Anshuman Sahu]

Wll it might be possible that email is going to spam.for this please try renaming the from name and email using this code :

Please try adding the given code in your wp-admin > plugins > editor >  wplms-customizer.php file at the end before "?>" in wplms customizer plugin :

add_filter('wp_mail_from', 'new_mail_fromqw');

add_filter('wp_mail_from_name', 'new_mail_from_nameqw');

function new_mail_fromqw($old) {

return '[email protected]';

}

function new_mail_from_nameqw($old) {

return 'site name';

}

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