Site down applying buddydrive quick fix

[crecerconsultores]

<span style="color: #4b4d4d; font-family: Lato; font-size: 15px; line-height: 25px; background-color: #d1e4f3;">Quick fix for buddydrive 2.0.0</span>   Hi, please your help. I did what you explain on <span style="color: #4b4d4d; font-family: Lato; font-size: 15px; line-height: 25px; background-color: #d1e4f3;">Quick fix for buddydrive 2.0.0 page but now my site is out of service and now on wp dashboard all looks messy</span> site: www.crecer-online.com  

[Anshuman Sahu]

Okay can you please share your server php error log (screenshot of last 10- 15 errors ) . Please also share your valid ftp credentials and admin credentials  to fix up your site in a private reply .

[crecerconsultores]

Hi, thanks for reply. I am requesting for log to our hosting provider. Our ftp credentials are: user: ftpcrecer pass: gosariis1   admin site: user: crecer pass: gyk4ever

[MrVibe]

  Please share FTP server. I tried : ftp.crecer-online.com and it is not working. p.s : We're releasing an update tomorrow with the fix.

[crecerconsultores]

Sorry, ftp server is: ftp.crecer-consultores.com   What kind of update? by the way... before that footpage widget was not shown and on customize theme option all looks empty.

[MrVibe]

Thanks, checking... it is a bug fixes update. check the bug log live : https://trello.com/b/myOe4n5m/wplms-bugs-and-issues

[MrVibe]

Can you please tell us what was the last change you did ? It seems you pasted the content in the wrong file, can you please tell us the file where you've added the change.

[MrVibe]

Also, please check if you deleted the buddypress first primary field in WP Admin - USers - xprofile fields - Name ?

[crecerconsultores]

I did it on... wp-content/plugins/wplms-customizer/wplms-customizer.php   but after my site goes down i delete the line. Our hosting provider says that error that shows on log file is:   <span style="color: rgba(255, 255, 255, 0.6); font-family: 'Open Sans', 'Helvetica Neue', sans-serif; font-size: 11px; line-height: 15.7143px; text-transform: uppercase; background-color: #5e5e5e;">FATAL ERROR: CLASS 'BP_XPROFILE_PROFILEDATA' NOT FOUND IN E:\HOSTINGSPACES\CRECER\CRECER-ONLINE.COM\WWWROOT\WP-CONTENT\PLUGINS\BUDDYPRESS\BP-MEMBERS\BP-MEMBERS-FUNCTIONS.PHP ON LINE 547</span>

[MrVibe]

No, there is something else as well and it is related to BuddyPress because the error is displayed in the xprofile fields. It seems there is a third party plugin "Guest authors" which is conflicting with BuddyPress in your site.

[crecerconsultores]

While i was adding line on wplms-customizer.php i was updating buddypress plugin... i did not delete any profile user.

[MrVibe]

refer this screenshot for more details : http://prntscr.com/bgpzwy

[MrVibe]

The line is not in the wplms-customiser.php, so the issue is connected to something else. Please remove the Guest authors plugin as it is not a BuddyPress feature not a WordPress feature and it is conflicting with BuddyPress.  

[crecerconsultores]

ok, thanks so much but i dont know about that plugin you mentioned it was not installed

[MrVibe]

At this point I am not sure about the issue. Was everything working previously ? My guess is that you need re-install BuddyPress, via FTP, it seems some of the file got corrupted while updating and making changes. Try the following steps : a. To make the WP Admin panel work add this fix via ftp : http://prntscr.com/bgq4ra file path is shown in the error : ER\CRECER-ONLINE.COM\WWWROOT\WP-CONTENT\PLUGINS\BUDDYPRESS\BP-MEMBERS\BP-MEMBERS-FUNCTIONS.PHP ON LINE 548 b. Delete the BuddyPress plugin via FTP. c. Redownload the BuddyPress plugin from WordPress and upload and unzip it in the wp-content/plugins folder.   Let me know if this helps.  

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