Touch Point Error

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Viewing 15 posts - 1 through 15 (of 18 total)
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    Posts
  • October 3, 2018 at 12:53 pm #178568
    dramalanguage
    Spectator
    Hi There I have been using touch points well for the time being. However, the following errors were found on touchpoints these days. After the themes and plug-in were updated, they started to fail. Previously there was situations for the buddy press template for the situation below, but now it is gone. https://prnt.sc/l1ooio
    1. Course review email
    2. unit's comments and reply email
    Admin and Students have not received an email right now because the above situations have disappeared.
    October 4, 2018 at 8:56 am #178671
    Diana
    Participant
    @jungdchinese, These situations will appear only when you have the respective email template. I guess you don't have these templates right now so please use the below tip and migrate all the meial templates again Refer this tip: https://wplms.io/support/knowledge-base/migrate-all-the-wplms-emails-to-buddypress-again/
    April 7, 2020 at 5:40 am #249500
    dramalanguage
    Spectator
    Hi Diana I recently tried the link below to move the email template. However, the phrase There was a problem is displayed. https://wplms.io/support/knowledge-base/migrate-all-the-wplms-emails-to-buddypress-again/ https://prnt.sc/ruh9ty https://prnt.sc/ruha1j
    April 8, 2020 at 6:41 am #249759
    Diana
    Participant
    @dramalanguage After 1 year 6 months you are not able to solve this issue? That's quite a long time Can you share your site URL with admin credentials in a private reply to check
    April 8, 2020 at 8:56 am #249800
    dramalanguage
    Spectator
    Some of the situations in e-mail have disappeared these days. I've emailed the situations of badges, certificates, unit comments and replies, and reviews. So, consumers have received emails well. However, as the theme was updated, these situations disappeared. How can I recover from my situation? I tried the link method below normally. But I couldn't find the situation I was using. https://wplms.io/support/knowledge-base/migrate-all-the-wplms-emails-to-buddypress-again/ I am not using the situations I used as shown in the picture below. So students are not receiving email notifications about writing reviews, unit comments, etc. https://prnt.sc/rv9n7a I did "reinstall emails". But again I couldn't find the situations I used. https://prnt.sc/rv9pin
    April 9, 2020 at 10:10 am #250075
    Diana
    Participant
    @dramalanguage I can try it once on your site. Share your site URL with admin credentials in a private reply
    April 10, 2020 at 9:04 am #250356
    dramalanguage
    Spectator
    This reply has been marked as private.
    April 13, 2020 at 10:48 am #250946
    Diana
    Participant
    @dramalanguage, Yes, checking the issue
    April 13, 2020 at 11:14 am #250948
    Diana
    Participant
    @dramalanguage Can you please provide me access of plugins editor so I can access your plugins editor section
    April 13, 2020 at 11:53 pm #251081
    dramalanguage
    Spectator
    This reply has been marked as private.
    April 14, 2020 at 6:22 am #251137
    dramalanguage
    Spectator
    This reply has been marked as private.
    April 14, 2020 at 1:29 pm #251307
    Diana
    Participant
    This reply has been marked as private.
    April 21, 2020 at 1:17 am #253010
    dramalanguage
    Spectator
    This reply has been marked as private.
    April 21, 2020 at 2:21 pm #253246
    Diana
    Participant
    This reply has been marked as private.
    April 22, 2020 at 6:04 am #253371
    dramalanguage
    Spectator
    This reply has been marked as private.
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