Hi!
I'm having this problem long time ago and I wonder why no one reported it, or it is just happening with me!
I have installed co author plugins and I was able to add another instructor to a course, but the problem is that only first instructor is receiving touch point emails, notifications. The second instructor is not receiving anything.
Of course I have checked option under touch point and tried to find why the second one is not receiving email but unfortunately I couldn't.
I hope you can help me to solve this issue.
Hope to hear from you soon,
Regards,
Anas
MkModerator
Sorry, sir, it will work for one instructor only.
As of now, touchpoint doesn't work for co-instructor.
Hi! I've been told on WPLMS Facebook group that this feature is already covered into WPLMS, that's why I have posted this question.
Anyway can you help me to find a way by adding a code or something to enable sending touch points notifications to co-instructor. I want to host some courses in which internal verifier (co-instructor) should be joined with instructor and get notified of everything happening during the course.
May be you can consider also adding this feature! In Academic courses we need another role to act as an (Internal verfier or team leader or quality manager) to a course. The role needs to be notified at some activities to track the students / instructors progress and progress quality.
Kind Regard,
Anas
MkModerator
Sorry for the last reply, I was confused. I checked at my end It is working properly.
Please check these settings: Every user has an option to set for which settings they want notification and mail.
Go to frontend -> user-dashboard -> settings -> email
Refer:
http://prntscr.com/pbbjwt
please check for the second user that they have enabled notifications for those touchpoints or not.
If enable please tell me for which touchpoint error is occurring.
Hi! The notifications are all enabled to the co-instructor and yet he is not receiving any email notification.
I will try to explain it another way. Consider this scenario:
I have a course and under the course there are two instructor (Instructor A and Instructor B as a co-author). Touch points notifications are enabled from LMS settings and from both instructors settings also.
Now when student apply, get approved, take, start, complete units, submit course ... etc., The first instructor (Instructor A) only receive the touch point notification while the other one Instructor B receives nothing! In this case the Instructor B is blind and can't track the course or students. If I replaced B to A then B receives and A don't!
I hope that now you understand the concern.
Hope to hear from you soon.
MkModerator
ok, thanks for the detailed reply.
I need some more favor, Kindly share site URL and admin credentials in private reply.
please create a new course with 2 new authors and test, if it's not working please share course and both author details so that I can test briefly.
Thank you.
This reply has been marked as private.
MkModerator
Thank you, I am checking..
Hi @Mk,
I have found a related fix in the forum and added this code:
add_filter( 'bp_email_use_wp_mail', '__return_true ' );
in wplms-customizer.php file
It look like this solved the issue and Instructor B (co-instructor) is receiving touch-point notifications now, but there is one more issue; The emails being sent to Instructor A and B are having the same recipient name as Instructor A, So Instructor B is receiving email notification with Hi Instructor A!
Would you please check why emails are using the first assigned instructor name as a recipient name.
Hope to hear from you soon,
Anas
MkModerator
I checked your issue, notification is going to both instructors.
Buddypress has a property of spam Notification protection. according to this property if the message body is the same it doesn't send the same notification for some time for protecting from spam messages.
In your case both mails recipient name, it may be an issue, I will check and reply to you.
Hi!
Did you check the issue? Both instructors (Primary and co-author) are receiving emails but the email has the same receipt name (the primary instructor).
For example if a course has two instructors Instructor A and Instructor B. the emails are being sent to Instructor A and a CC to Instructor B but both are showing "Hi Instructor A," in the message.
Regards,
Anas
MkModerator
It was a holiday so I was unable to check your issue. I am checking and will reply to you by tomorrow. in case I forget to reply please ask me once more.
Thank you.
This reply has been marked as private.
Does your server has object caching enabled?
If yes then please try disabling it . I just double checked the code , we use to cache emails and other data in class object which sends notification and emails .
The only thing which can be responsible is seems to be object caching here .
Hi Alex!
The object caching is disabled on hosting, and I don't have any active caching plugin on my website.
Kind Regards,
Anas
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