Unable to Sync Users

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 9, 2017 at 9:18 pm #111318
    HorizonCME
    Spectator
    I'm unable to sync the users in my courses with MailChimp. It just constantly maintains a half-full progress bar and never completes the process. It is creating the groups, but no users are being added to them.
    May 9, 2017 at 9:23 pm #111319
    HorizonCME
    Spectator
    This reply has been marked as private.
    May 10, 2017 at 11:57 am #111375
    H.K. Latiyan
    Participant
    Hi.. Thanks for sharing the credentials I checked your website and replicated the issue. I checked that you have a lots of users in your website and the issue here is that we fetch all the users in the website in 1 query which becomes very large and hence it breaks if there are 100s of users in the website. This is already a known issue and we'll change the query by breaking it down to reduce the load. Can you please share the ftp credentials also so that we check further debug and fix this in your website.
    May 10, 2017 at 4:40 pm #111486
    HorizonCME
    Spectator
    This reply has been marked as private.
    May 11, 2017 at 3:42 pm #111710
    H.K. Latiyan
    Participant
    This reply has been marked as private.
    May 11, 2017 at 5:34 pm #111730
    HorizonCME
    Spectator
    This reply has been marked as private.
    May 15, 2017 at 7:18 pm #112237
    HorizonCME
    Spectator
    Sorry but just wanted to check if you guys had any update on this?
    June 1, 2017 at 6:33 am #115031
    H.K. Latiyan
    Participant
    Hi... We have fixed the issue and released an update, please check.
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