Woocommerce order does not go to completed status.

[tolgaavcil]

Hello, I purchased your Woocommerce plugin, but the products are always stuck in the preparing status despite successful payments. I also purchased the woocommerce auto complete plugin to solve the problem, but it did not solve the problem. I also spoke to the Woocommerce support team and could not find a solution to the problem. I also created a test product to experiment. I also made purchases with real products. Although credit card payments are successful, I can't see the completed status. The test product we created is marked as both a virtual and a downloadable product. However, it does not go to the completed status.

[tolgaavcil]

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[Veronica]

hi yes we will check the same. please provide: product URL course URL admin credentials.

[Veronica]

hi yes we will check the same. please provide: product URL course URL admin credentials.

[tolgaavcil]

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[Veronica]

thanks for the details checking...

[Veronica]

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[tolgaavcil]

Hi Veronica, I don't have a problem with what you're showing. What I want is for the paid product to appear as completed automatically in the system. Normally the order should be "complete" when the item is marked as virtual and downloadable and paid for. But as you can see it shows as preparing. This is the feature that doesn't work. This feature does not work in the test product or the product with the course added. I even bought the WooCommerce Order Status Control plugin for this reason, but I couldn't solve the problem. I hope I have been able to better explain the problem I am having now.

[Anshuman Sahu]

Well you need to use this plugin exactly : https://wordpress.org/plugins/autocomplete-woocommerce-orders/ It has settings to mark all paid orders as complete automatically.

[tolgaavcil]

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[Anshuman Sahu]

Hi this is done by your payment gateway plugin . Its setting the order in processing status by default when payment is complete overwriting the woocommerce autocomplete orders . To resolve this please add this custom code in your wplms-customizer.php file in wplms customizer plugin :

add_action('woocommerce_order_status_processing',function($order_id){
	$order = wc_get_order($order_id);
 
	if (!empty($order)) {
	 
	$order->update_status( 'completed' );
	 
	}
});

[tolgaavcil]

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[Anshuman Sahu]

Well for that you need to talk to your payment gateway plugin support or author to set the order status to completed after payment . Its forcefully setting the order to processing I guess . Remember we do not interfere in woocommerce payment process .Our code comes in action only when the order status set to "completed".

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