Hello,
[IMP] please share the video of the steps you are following so that i can replicate the issue for better understanding. once i receive any feedback from you i will start troubleshooting in this matter.
i will also need your wp-admin url and credentials in a private reply to check the scenario.
Tip: For better support always share a screenshot:
Please provide the proper screenshot, use https://prnt.sc/ to upload and share url of the screenshot.
If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share URL of the video.