Home › Forums › Legacy Support › Support queries › Update Issues › Can't Update to 4.03
- This topic has 17 replies, 4 voices, and was last updated 4 years, 3 months ago by Anshuman Sahu.
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July 24, 2020 at 5:49 pm #277354rrothmanParticipantI did not do the 4.0 update and am trying to update to 4.03. I am not able to. It is trying but does not complete the task. Any suggestions? Thanks, RachelJuly 25, 2020 at 6:16 am #277447DianaParticipantAre you getting the notice for wplms 4.03 update in the update section and after clicking on that. Check in wp-admin > appearance > themes which version it shows?July 25, 2020 at 5:08 pm #277560rrothmanParticipant4.03 I am currently on version 3.9.8.1 and it wants to update me to 4.03 When I clicked to upgrade it told me Update Failed: There has been a critical error on your website. Please check your site admin email inbox for instructions.Learn more about debugging in WordPress. I have not received an email. It does go into maintenance mode when I click the update, it just does not update. I reached out to my hosting service that they suggested that I ask which PHP I should be running as well as if there is anything else I may need to change to correct it. Thanks!July 27, 2020 at 4:06 pm #277919Anshuman SahuKeymasterThis reply has been marked as private.July 28, 2020 at 7:28 pm #278235rrothmanParticipantThis reply has been marked as private.July 29, 2020 at 3:24 pm #278469Anshuman SahuKeymasterWell I tried to update it but could not find the error .Can you please re-authenticate from envato on your site and try to update this time ?July 29, 2020 at 8:18 pm #278524hakimmSpectatorI am not getting the suggestion to update at all, even after forcing WP to check for updates. All my plugins are at 3.9.8; no suggestion to update appears. Is there another way to force an update?July 30, 2020 at 3:30 am #278542rrothmanParticipantHow do I re-authenticate from evento? Thanks!July 30, 2020 at 4:12 am #278552rrothmanParticipantI think I was able to authenticate it. This is the error message I am seeing now. https://docs.google.com/drawings/d/1jU9YN6CjipS3j6nUVu45M_r25MFpVSmSqRCPAY7_k7o/edit?usp=sharingJuly 30, 2020 at 2:30 pm #278798Anshuman SahuKeymasterTheme updated at your end manually, please check .July 30, 2020 at 7:06 pm #278852rrothmanParticipantOkay, so it seems like it has updated to 4.03. However, I am not able to access any of my classes on the core status pages. Any time I try to go to a course it is just a blank screen. I am not sure if there is a specific plugin I need or something else. Please let me know what I can do to make my classes come back. Thanks, RachelJuly 31, 2020 at 3:19 pm #279105Anshuman SahuKeymasterWell with 4.0 the whole structure has changed please go through this link : https://wplms.io/support/knowledge-base/wplms-4-0-faqs/ before you migrate , currently I have done important steps at your site , please check now .July 31, 2020 at 8:00 pm #279135rrothmanParticipantThanks for all your help. I went through the video. I still have a couple problems. One is that all of the directories that I click on (<span style="color: #000000; font-family: Cambria; font-size: 12pt;">in Settings > Buddy Press > pages) are blank, so I am not able to access my course page or my member page.</span> I am guessing that is why my course page is not working. I saw in the video that I needed to add Vibe help desk plugin to make the member part work, but I could not find that plugin anywhere. Thanks!August 1, 2020 at 2:18 pm #279390Anshuman SahuKeymasterWell yes if member direcotry page is not set then your member page wont open and its the page where now everything can be accessed right now and yes the my courses as well. The single course page should work . this is the new panel now : https://prnt.sc/tsaq75August 1, 2020 at 5:56 pm #279411rrothmanParticipantHow do I fix the directories (see link) so they go to the correct page instead of just being blank? I also see that no one can sign up for the course anymore. I don't seem to have the shop. How do I get the shop back in there and let people sign up for the course? Where do I find the Vibe Help Desk Plugin that you talked about in the video? I want to have a members area too. Thanks
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