Chat WPLMS

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Viewing 15 posts - 1 through 15 (of 28 total)
  • Author
    Posts
  • #350787
    mirador360
    Spectator
    Hello, when I open in the mobile app the chat menu nothing happens: https://prnt.sc/1153lm0 But on the computer it appears: https://prnt.sc/1153kiv You can download my apk (android version) here: https://drive.google.com/file/d/1m7hteIwAdXTpC11XUq03zcatWS2_WGzm/view?usp=sharing
    #352124
    Scott Lang
    Moderator
    Sorry for the late reply. We have to check at your site this may be some CSS issue which is occurred on mobile view. Please share your admin credential and site URL in a private reply.
    #352459
    mirador360
    Spectator
    This reply has been marked as private.
    #352646
    mirador360
    Spectator
    This reply has been marked as private.
    #352670
    mirador360
    Spectator
    Look, I needed to change a few things. So, I reconfigured everything again .. But I watched this video: https://www.youtube.com/watch?v=JDXemP5TfM8&ab_channel=VibeThemes And I did everything the same, but it doesn't work anymore ..
    #352693
    mirador360
    Spectator
    I also saw this topic: https://wplms.io/support/knowledge-base/setting-up-firebase-live-chat/ But it didn't work!
    #352800
    Anshuman Sahu
    Keymaster
    Ok we checked it out and found that a custom login is used by you on login . The issue is that on our login we also authenticate to firebase as well after which the chat can be used . so my suspection is your custom login due to which its not working
    #352872
    mirador360
    Spectator
    I looked what you say, so i desactivate my custom login and back your login and i did the test, watch here please: https://vimeo.com/537659685 but the issue continue
    #353043
    Scott Lang
    Moderator
    Checked with mine firebase credential issue still persist. Please check to deactivate the third-party plugin that can cause the issue.
    #353645
    mirador360
    Spectator
    Hello, i desactivate my custom plugins and i let only your plugins and plugins myCred active. but the chat dont it work!
    #353851
    Scott Lang
    Moderator
    Ok, we are checking again, We have checked this issue not occurs at our end. If you are using firebase related third-party plugin can cause this issue also. Let us know if we can deactivate the third-party plugin at your end. Also Please share FTP in a private reply.
    #354590
    mirador360
    Spectator
    This reply has been marked as private.
    #354699
    Scott Lang
    Moderator
    Checking the issue, We will inform you regarding this.
    #354719
    mirador360
    Spectator
    Ok, thanks.
    #354724
    Anshuman Sahu
    Keymaster
    Hi I went to check and try updating the plugins vibebp and wplms plugins as they were outdated but could not do so coz your site did not let me delete these plugin asked for ftp prompt . Please upgrade these plugins . You can download from these links : http://wplms.io/verify-purchase/?purchase_code=XXXXXXXX&plugin=wplms.io/wplms_plugin.zip http://wplms.io/verify-purchase/?purchase_code=XXXXXXXX&plugin=wplms.io/vibebp.zip replace the XXXXXXXX with your buyer api key : https://wplms.io/support/knowledge-base/how-to-find-buyer-api-key-in-themeforest/
Viewing 15 posts - 1 through 15 (of 28 total)
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