Student Showing as Expired – WPLMS WordPress LMS Documentation

Tagged: expired courses, Expired Student

This topic has 19 replies, 2 voices, and was last updated 8 years, 10 months ago by Anshuman Sahu.

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December 4, 2015 at 7:39 pm #12275

CharlesAlabi
Participant

 Hello there, Students showing as expired even though Students are not anywhere near the end of a 6 months course. Please I need help ASAP as Students are getting frustrated with some of the teething problems we are having on the site. A couple of days ago, we also noticed that Students work in large text answers are not being saved. Please find attached screenshot around the Student showing as expired or being timed less that the duration of the course. Student Showing as Expired When this should not be the case Regards, Charles 

December 5, 2015 at 12:38 pm #12375

Anshuman Sahu
Keymaster

First of all quick fix : Please note that you can extend the subscription from the course admin of any user . Also please make sure that your wplms theme and all its plugins are updated to latest version . The expiry time is set on the basis on when the student took the course . Please also check if your product connected has the subscription . The duration for the student will be set on the basis of the product subscription if the subscription is enabled and not on the course duration .

December 7, 2015 at 4:06 pm #12656

CharlesAlabi
Participant

Hi Alex, I am really sorry to be a pain. Could you please provide a step by step approach on how to remove the expiration problem currently showing on some our Students Accounts. At the moment, we have used 3 developers and they have done a botched job. I am doing this myself but I have a very limited knowledge so I need a concise explanation on how to do things on the system. If you prefer, I can also email you a login credential for you to see exactly what the problem was. Many thanks

December 8, 2015 at 1:50 pm #12839

Anshuman Sahu
Keymaster

Please navigate to your course when you logged in as instructor or admin . Find the admin link and refer screenshot : http://prntscr.com/9bqh90

December 9, 2015 at 10:58 am #12993

CharlesAlabi
Participant

Thanks Alex. That was very very helpful! I have another question. I am not sure if I can post it here and find a different thread. 1. Instructors Dashboard is displaying courses as zero even though they are instructing one or more courses. 2. A Student has submitted a quiz 16 hours, 48 minutes ago but still the Instructor could not see any notification of this in her Dashboard. Please help. Many thanks in advance Charles

December 10, 2015 at 12:39 pm #13224

Anshuman Sahu
Keymaster

1. Can you share screenshost related to this ? . Unable to replicate the issue . Please make sure that your wplms theme and all its plugins are updated to laetst version . Also check if that instructor courses are not in drafts from wp-admin -> lms -> all courses . 2. Check the touch points settings for the submit quiz form lms -> settings -> touch points .

December 10, 2015 at 7:28 pm #13302

CharlesAlabi
Participant

1. Instructors Dashboard is displaying courses as zero even though they are instructing one or more courses.

2. A Student has submitted a quiz 16 hours, 48 minutes ago but still the Instructor could not see any notification of this in her Dashboard.

My heart is pounding right now. Another issue has developed:

3. Questions are placed in the questions bank but can't find the questions in the quiz area when we tried to add them to a quizz

Please find attached in respect of the 3 issues:

Thanking you in advance
Attachments:

December 11, 2015 at 10:03 am #13407

Anshuman Sahu
Keymaster

1. Please note that in wplms instructors can also pursue courses and that count is for the courses that instructor has taken(my courses) .It does not shows the courses created by the instructors . 2. Please check the touch point settings from LMS -> settings -> touch points . refer : http://prntscr.com/9cunfu 3. Please try disabling linkage or instructor course privacy from wplms -> course manager if you have enabled .

December 15, 2015 at 1:29 am #13883

CharlesAlabi
Participant

I have tried everything you mentioned above, I am still having problems with:

3. Questions are placed in the questions bank but can't find them in the quiz area when we tried to add them to a quiz

Please help

Charles

December 15, 2015 at 2:12 pm #14008

Anshuman Sahu
Keymaster

Please share your admin credentials and site url to check the issue at your end . Ps:mark reply as private while sharing the credentials .

December 15, 2015 at 5:11 pm #14039

CharlesAlabi
Participant

Thanks so much Alex for this. Here are the login credentials: Website: www.flexlearn.co.uk/login Admin Credentials: U: wplms-alex P: 2Wplms2015 We have had to delete most of the questions and re-enter them. On the whole, the site is very temperamental. Sometimes quizzes are not being been saved. It takes forever to activate or deactivate plugs on the site. I would be most grateful if you could check to see if our Developer has done any damages to the site. Many thanks Charles

December 16, 2015 at 12:58 pm #14190

Anshuman Sahu
Keymaster

I checked your site and found all of the settings in place . Can you please try deactivating third party plugins for once and check the issue again .

December 16, 2015 at 5:25 pm #14220

CharlesAlabi
Participant

Thanks Alex. Things are working so much better now. Many thanks. If I need anywork done to the site in future, would you be able to recommend someone who know what they are doing for me?

December 17, 2015 at 11:46 am #14362

Anshuman Sahu
Keymaster

Please refer : https://wplms.io/support/forums/topic/wplms-customization-company/

December 17, 2015 at 3:11 pm #14412

CharlesAlabi
Participant

Hi Alex, I am so sorry to bother you. We found another problem with the site this morning. The following error messages were showing as we tried to edit our newsletter in the MailPoet Plugin: <span style="font-size: 10.0pt; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; color: #444444; background: #F1F1F1; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Strict Standards<span style="font-size: 10.0pt; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; color: #444444; background: #F1F1F1; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">: Non-static method lms_settings::get_touch_points() should not be called statically, assuming $this from incompatible context in /home2/flexlear/public_html/wp-content/plugins/vibe-course-module/includes/bp-course-notifications.php on line 42<span style="font-size: 10.0pt; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; color: #444444; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"> Notice: Undefined index: schedule in /home2/flexlear/public_html/wp-content/plugins/vibe-course-module/includes/bp-course-scheduler.php on line 27 Notice: Use of undefined constant ATT_REQ - assumed 'ATT_REQ' in /home2/flexlear/public_html/wp-content/plugins/wplms-assignments/includes/assignments.php on line 133 Notice: Undefined variable: survey_metabox in /home2/flexlear/public_html/wp-content/plugins/vibe-customtypes/custom_meta_boxes.php on line 1052. Any ideas why this is happening? Many thanks for your usual support. With kind regards, Charles
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