Not receiving notifications from support forum

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • March 28, 2022 at 7:02 am #382538
    Makarand Mane
    Spectator
    @veronica I am facing issue again. I didnt received notification on new topic https://wplms.io/support/forums/topic/pay-commission-to-instructor-as-per-appointment-booking/ This reply for Original topic - https://wplms.io/support/forums/topic/not-receiving-notifications-from-support-forum/
    March 28, 2022 at 2:51 pm #382574
    Veronica
    Moderator
    hi we have limit for emails per hour so may be that's why you faced that as the issue is resolved last time, right now this is not an issue
    March 29, 2022 at 7:47 am #382591
    Makarand Mane
    Spectator
    @veronica That is really big excuse you are giving of email per hour. I have 2 topics open & none email updates I received. Cross check your system & fix it. Dont come back with excuse that it was fixed before. My client @vikcon_375 also not received any updates on this mail too.
    March 29, 2022 at 5:52 pm #382623
    Anshuman Sahu
    Keymaster
    Hi we are being in continuous attack on our main and support servers. This is why due to security reasons and server do no crash the mails are restricted to some extent per hour . We are working on increasing security and mail delivery systems . Also we have been using sendinblue service.We are having some issues with the service as well. We are working on it .
    March 30, 2022 at 2:49 am #382640
    MrVibe
    Keymaster
    We have some major cleaning up to do. BBPress by default subscribes everyone who creates a topic to the forum. At this point we enough subscriptions which is filling the 50 mails per hour mark. We'll be shifting forums to our Vibe Helpdesk soon and that will resolve these issues.
    March 30, 2022 at 6:28 am #382645
    Makarand Mane
    Spectator
    @mr-vibe after you shift forum to Vibe Helpdesk, do we still access our old discussions? As there are many imp discussion I had here & dont have copy on mail.
    March 30, 2022 at 3:49 pm #382685
    Veronica
    Moderator
    hi in initial phase the previous topics will not be available but yes we have this in our to do list to migrate all the forum topics in helpdesk too
    April 8, 2022 at 10:24 am #383218
    Makarand Mane
    Spectator
    Sound horrible to me. Also right now none of notification I receive.
    April 9, 2022 at 3:33 pm #383306
    Veronica
    Moderator
    yes but as for now migration of wplms forum topics is not available
    April 11, 2022 at 5:49 am #383356
    Makarand Mane
    Spectator
    @veronica Shall we expect that this forum will be accessible at-least to check previous topics.
    April 12, 2022 at 7:48 am #383436
    Veronica
    Moderator
    hi @makarand yes it will be available
    April 15, 2022 at 9:37 pm #383655
    Makarand Mane
    Spectator
    @mr-vibe can you please email problem for now. I have 10's topics and I don't get notified at all for any replies. It's really time consuming to get solution. Its making this support system not useful.
    April 21, 2022 at 1:27 pm #383852
    Makarand Mane
    Spectator
    @mr-vibe @alex Should I expect any luck here?
    April 25, 2022 at 3:56 am #383969
    Veronica
    Moderator
    hi @makarand as every user is getting an email from our side as we have some email limits available per hour so it can be delayed but yes from our side emails are working
    April 25, 2022 at 6:59 pm #384007
    Makarand Mane
    Spectator
    @veronica That is not my concern, you have limit or not. Others receiving or not. I didn't received a single email since a month.
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