Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › 3.7 to 3.9 upgrade plan
- This topic has 15 replies, 3 voices, and was last updated 4 years, 2 months ago by logan.
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February 13, 2020 at 5:24 pm #242497ART-ProvidersParticipantHi I have version 3.7 and have made plenty of customisation to the version on a child theme. what would be the best way to upgrade without messing up. Are there specific files we could update to come up to 3.9? RegardsFebruary 14, 2020 at 5:32 am #242520loganMemberwe do not do any update in child theme. as name suggest it is a blank theme with no codes. if it is blank why would we update this ?? :P update the parent theme. your customization in wplms blank child theme would remain untouched and effective. refer: https://wplms.io/support/knowledge-base/manually-updating-wplms/ after update check all plugins are active and save permalinks from wp-admin >> settings >> permalinks.February 14, 2020 at 3:43 pm #242610ART-ProvidersParticipantSuperb. Thanks for the confirmation. I went through the update and checked LMS Statistics tab. It does not show the Commissions tab still which I was hoping was because I don't have the latest version. Can you let me know how to enable the report? RegardsFebruary 15, 2020 at 2:41 pm #242670loganMemberdo your users have commission received?? if do so and it is not showing there then please share the admin url and credentials in a private reply with proper screenshots. i will have a look there.February 15, 2020 at 10:22 pm #242705ART-ProvidersParticipantThis reply has been marked as private.February 17, 2020 at 6:37 am #242786loganMemberHello, please follow this tip: https://www.youtube.com/watch?v=Crjpf3BabYQ another one: https://www.youtube.com/watch?v=MEajjLIEzao it will work trust me.February 18, 2020 at 9:30 pm #243043ART-ProvidersParticipantThanks. I had the default commission to 0 and individual commissions set. I have now put in a value and made multiple purchases since. The commissions tab is still blank as the screenshot send earlier. You may login to admin and test. Please helpFebruary 19, 2020 at 10:31 am #243127loganMemberThis reply has been marked as private.February 19, 2020 at 5:02 pm #243181ART-ProvidersParticipantThe site version upgrade seems to have brought our site down apparently due to plugins. All plugins were updated. The debug log shows: thrown in /home/artproviders/public_html/wp-content/themes/wplmsblankchildhtheme/functions.php on line 538 [19-Feb-2020 16:54:03 UTC] PHP Fatal error: Uncaught Error: Class 'bp_course_filters' not found in /home/artproviders/public_html/wp-content/themes/wplmsblankchildhtheme/functions.php:538 Stack trace: #0 /home/artproviders/public_html/wp-includes/class-wp-hook.php(286): art_remove_course_filter_ajax('') #1 /home/artproviders/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /home/artproviders/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/artproviders/public_html/wp-settings.php(434): do_action('after_setup_the...') #4 /home/artproviders/public_html/wp-config.php(90): require_once('/home/artprovid...') #5 /home/artproviders/public_html/wp-load.php(37): require_once('/home/artprovid...') #6 /home/artproviders/public_html/wp-blog-header.php(13): require_once('/home/artprovid...') #7 /home/artproviders/public_html/index.php(17): require('/home/artprovid...') #8 {main}February 19, 2020 at 6:27 pm #243185ART-ProvidersParticipantI think this upgrade was a major one and some of your functions have moved thus the child theme isn't finding some classes where expected. We have made a temporary change to functions.php and the admin dashboard is back. You can have access to Admin dashboard now. The error seems to be so far from header_sleek.php and functions.phpFebruary 20, 2020 at 9:59 am #243292ART-ProvidersParticipantActivated the actual theme rather than child theme. The page is still broken https://www.art-providers.com/ pass - art1518 You have our admin login. Please check and help urgentlyFebruary 20, 2020 at 1:26 pm #243311Anshuman SahuKeymasterNo we have not removed any classes from wplms or any of its plugins. you can go and check class exists in vibe course module plugin . You can put a check before using any class : if(class_exists('bp_course_filters')){ //your code here }February 20, 2020 at 9:30 pm #243347ART-ProvidersParticipantWe were barely able to restore but trying to switch to the parent theme crashes the system again. The fatal error is: [20-Feb-2020 21:21:14 UTC] PHP Fatal error: Uncaught Error: Class 'bp_course_filters' not found in /home/artproviders/public_html/wp-content/themes/wplmsblankchildhtheme/functions.php:820 Stack trace: #0 /home/artproviders/public_html/wp-includes/class-wp-hook.php(286): art_remove_course_filter_ajax('') #1 /home/artproviders/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/artproviders/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/artproviders/public_html/wp-settings.php(434): do_action('after_setup_the...') #4 /home/artproviders/public_html/wp-config.php(90): require_once('/home/artprovid...') #5 /home/artproviders/public_html/wp-load.php(37): require_once('/home/artprovid...') #6 /home/artproviders/public_html/wp-blog-header.php(13): require_once('/home/artprovid...') #7 /home/artproviders/public_html/index.php(17): require('/home/artprovid...') #8 {main} thrown in /home/artproviders/public_html/wp-content/themes/wplmsblankchildhtheme/functions.php on line 820 The child theme zip file can be found at https://drive.google.com/file/d/1yQz02P7HwIBp_9Nfy37o0PpRyCDKE0aA/view?usp=sharing Please could you assist so this issue can be resolved as this upgrade has really messed our system. RegardsFebruary 21, 2020 at 8:00 am #243420Anshuman SahuKeymasterThis is a customization job not a theme support but still we would hep you out with it . add this check : http://prntscr.com/r5jmdtFebruary 21, 2020 at 12:45 pm #243454ART-ProvidersParticipantThanks Alex Upgrading to latest Wordpress and then starting over with wplms update helped after a server reboot. Did not need to add if exists. However, the problem is not in child theme now but the base theme itself. The debug log now displayed the error below. Could you help [21-Feb-2020 12:25:01 UTC] Here [21-Feb-2020 12:25:01 UTC] Here1.1 [21-Feb-2020 12:25:01 UTC] Here1.2 [21-Feb-2020 12:25:01 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near '' at line 7 for query SELECT posts.ID as id,meta.meta_value as status FROM wp_posts AS posts LEFT JOIN wp_usermeta AS meta ON CONCAT('course_status','',posts.ID) = meta.meta_key WHERE posts.post_type = 'course' AND posts.post_status = 'publish' AND meta.user_id = 50 LIMIT 0, made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), do_action('template_redirect'), WP_Hook->do_action, WP_Hook->apply_filters, bp_template_redirect, do_action('bp_template_redirect'), WP_Hook->do_action, WP_Hook->apply_filters, bp_screens, do_action('bp_screens'), WP_Hook->do_action, WP_Hook->apply_filters, wplms_dashboard_template, bp_core_load_template, load_template, require_once('/themes/wplms/members/single/dashboard.php'), dynamic_sidebar, WP_Widget->display_callback, wplms_course_progress->widget [21-Feb-2020 12:25:01 UTC] Here1.3 Regards
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