Activation issues URGENT

[cchayer]

Hi We sent you a query some time ago about not receiving email activation. We thought it was ok but we still have clients that do not receive activation emails. Mostly we figured that it was hotmail clients. And when we activate them manually they do not receive a confirmation that their account has been activated and will not come to our site. We really need this to be corrected since we our having a lot of trafic now. We are losing clients because of this. We made a video of what happens when we try to make an account on our site. You can see it here. https://youtu.be/kkGQS-Hd0Zo We need someone who is a specialist in theese problems to correct it as soon as possible. Please help us. I will give you access in other email.  

[Anshuman Sahu]

This reply has been marked as private.

[cchayer]

Hi   So why do I see this http://prntscr.com/g6u5t8 You are stuck in here and I have to manually activate you and others. Please tell me why.  

[Anshuman Sahu]

because i did not click on the activation link ,I just checked if the email is sending out or not .

[Anshuman Sahu]

This reply has been marked as private.

[cchayer]

Hi Alex, We created accounts and we never received the activation  email and not found in junkmail. And we have clients that we asked and did not receive anything even in junkmail. Please try to find the answer to this problem that is causing us to check often if there are accounts stuck in pending mode. I know it is not for every account but I am sure you can try to find out why this is happening. Ask your collegues to create accounts and see on 10 which one do not receive the activation emails. A couple months ago you told us the same thing that it was our internet provider and I contacted them and they said that it is not from their end. Is'nt their a way to avoid activation emails and skip directly to account activated. We have to resolve this now. Thank you.  

[Anshuman Sahu]

Well this purely hosting issue and is related to your mail server . I also received email after 2 to 3 minutes . ALso that is a buddypress registration page and wplms does not interfere at any level in that activation email send functionality . SO please contact your webhost or buddypress support on this . I have alraedy tested it 5 times and always received emails from your site . IT may  happen during peak hours yous mail server gets too busy and skips sending emails .

[Anshuman Sahu]

There is way to skip email verification .for that please use custom regitration forms . refer : https://vibethemes.com/documentation/wplms/knowledge-base/custom-registration-forms-in-wplms/ https://vibethemes.com/documentation/wplms/knowledge-base/customising-registrationsignup-page/

[Author]

Posts