Home › Forums › Legacy Support › Support queries › Update Issues › After update woocoomerce stops working HELP!
Tagged: update, woo commerce
- This topic has 12 replies, 2 voices, and was last updated 7 years, 9 months ago by
Anshuman Sahu.
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July 3, 2017 at 2:09 pm #119358
mgessen
SpectatorHello! Can you help me with the update of my site, every time I try it to do it, woo commerce stops working. Also in my current version, from sometime know, I can not add new customers to courses using the administration option in the course page. Can you do the update for me? If so let me know how can we do it. Thanks in advance.July 4, 2017 at 6:51 am #119413Anshuman Sahu
KeymasterWe can update your setup but your issues might be appearing from third party plugins . So please try deactivating them . Also please share your site url ,admin credentials and a valid FTP credentials to update your setup. PS: mark reply as private while sharing .July 6, 2017 at 2:10 pm #119828mgessen
SpectatorThis reply has been marked as private.July 7, 2017 at 10:32 am #119963Anshuman Sahu
KeymasterWell I checked your site . It seems like you didn't update your setup for ages . As your site might be live I would recommend you to first test the update on a duplicate copy of your site (staging or something) . refer for more on staging : https://wplms.io/support/forums/topic/how-to-create-wp-staging-environment/ You can monitor what issue appears on that staging site .After that we can safely update your live site . So please create a duplicate copy of your site and provide its url ,admin credentials plus a valid Ftp credentials .July 11, 2017 at 8:36 pm #120508mgessen
SpectatorThis reply has been marked as private.July 12, 2017 at 11:49 am #120578mgessen
SpectatorThis reply has been marked as private.July 12, 2017 at 12:03 pm #120579Anshuman Sahu
KeymasterWell we would also need your Ftp credetials of this staging site to update since your site has a very old version of wp ,plus other third party plugins and wplms .July 12, 2017 at 12:12 pm #120582Anshuman Sahu
KeymasterI just tried to update your wordpress but your wordpress is not also updating properly . It resulted in a 500 error. Would need ftp credentials to fix that .July 15, 2017 at 4:00 am #121008mgessen
SpectatorThis reply has been marked as private.July 15, 2017 at 4:01 am #121009mgessen
SpectatorThis reply has been marked as private.July 15, 2017 at 11:53 am #121055Anshuman Sahu
KeymasterOkay I have updated the plugins on your test site . all your need is to update the wplms theme and also wplms modern child theme. refer : https://wplms.io/support/knowledge-base/auto-updating-wplms/ To find buyer api key : https://wplms.io/support/knowledge-base/how-to-find-buyer-api-key-in-themeforest/ if above does not works : https://wplms.io/support/knowledge-base/manually-updating-wplms/ Update modern theme via ftp or cpanel : https://wplms.io/support/knowledge-base/manually-updating-wplms/ latest modern theme available here : http://ow.ly/fwld30aP1G2July 16, 2017 at 3:44 pm #121116mgessen
SpectatorThis reply has been marked as private.July 17, 2017 at 2:12 pm #121209Anshuman Sahu
Keymasterlooks like you did not update your modern child theme .Please Update modern theme via ftp or cpanel : https://wplms.io/support/knowledge-base/manually-updating-wplms/
latest modern theme available here : http://ow.ly/fwld30aP1G2 then try activating buddypress plugin in your site .
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