hi @iErick,
well for this we need to check this on your site.and for this we need some private information regarding your site like site url/pages' url to add custom codes so
I request you to please create your own topic because to check your issue if we want your's admin credentials or page URL of your site then an Email sends to the person who creates this topic with your credentials either you send them as a private reply which is not good.
so for security purposes always create your own topic.