Can’t update

2 months, 2 weeks ago MeesterGijs
Participant

Hello,

I see this when I try to update to 4.2: http://somup.com/cYXVIoIlvJ

Please tell me how to fix this. Thanks,

Gijs

2 months, 2 weeks ago Alex
Keymaster

Hi , can you please share your license key to check the issue .

2 months, 1 week ago MeesterGijs
Participant

This reply has been marked as private.

2 months, 1 week ago Alex
Keymaster

This reply has been marked as private.
2 months, 1 week ago MeesterGijs
Participant
I couldn’t log in with my email. Luckily I was able to login using my username. Btw, even 15 minutes later I didn’t receive a password reset email..

I deleted the addon from plugin page. Downloaded the addon from wplms.io, installed and activated it.
I went to admin/LMS/addons, it still said I had to activate the plugin. So it sent me to the plugin page. I activated the plugin.
Once back at admin/LMS/addons I thought I coulnd’t enter a license key. Other addons I can click the blue button, but with batches I couldnn’t. So I just randomly clicked on and around the blue button and after a few clicks I was able to open the fielf for license key, it was already there 🙂

Checked if the addon was automatically the latest version, 4.2. And it is!

So problem solved.
- This reply was modified 2 months, 1 week ago by MeesterGijs.
- This reply was modified 2 months, 1 week ago by MeesterGijs.
2 months, 1 week ago MeesterGijs
Participant

I lost all my translations 🙁

2 months, 1 week ago Scott Lang
Moderator

I think you have done lots of things to update the plugin and finally updated it.
Note: Make sure to backup the plugin before the new same plugin installs or renaming random name a plugin auto deactivate the plugin too.

Sharing your issue with @diana, If she can help in this to recover.
Also, all translation you lost means related to batch only??

1 month, 3 weeks ago MeesterGijs
Participant

This reply has been marked as private.

1 month, 3 weeks ago Alex
Keymaster

You can always download the update from wplms.io account .
Would request you to delete the addon and download again from wplms.io using this email :
[email protected]

1 month, 3 weeks ago MeesterGijs
Participant

I did that. Still have 4.2, not 4.3….

1 month, 3 weeks ago Alex
Keymaster

Well I also downloaded and got the 4.3 version .
sent you the latest version

1 month, 3 weeks ago Alex
Keymaster

This reply has been marked as private.

1 month, 2 weeks ago MeesterGijs
Participant

Thanks! Do we have to do it like this everytime? Seems timeconsuming..

Also, I lost all my translations 🙁 What did I do wrong in Loco translate?

1 month, 2 weeks ago MeesterGijs
Participant

@diana, I lost all my translations of the Batch plugin after deleting it and installing the new zip that I was given by Alex. What have I done wrong? I followed the steps you guys once put on the forum for Loco translate. Which step didn’t I do.

Scenario:
I had the plugin active. I had all the translations. I deleted the plugin. Installed the new one (given by Alex) and now all translations are lost.

1 month, 2 weeks ago Alex
Keymaster

Well this can happen if the translations were actually in the plugin and not in the global languages folder .
If you have backup of the old plugin somehow you can replace the languages folder in the new batches plugin with old one in path wp-content/plugins/wplms-batches/ folder