Certificate builder not showing correctly

[ART-Providers]

Just installed and activated the builder. It launches like this: https://snipboard.io/6wfEW7.jpg So I am unable to edit as shown on your video tutorials. Enabled the Show only PDF certificate option in LMS > Settings > General to Both on or off does not make a difference. https://snipboard.io/34Um9z.jpg Please assist

[Veronica]

hi, to make changes in this: https://snipboard.io/6wfEW7.jpg you need to make changes here: http://prntscr.com/ukwjch depends upon its height and width it will appear tips regarding pdf certificate builder: refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/ make sure you have enabled all the latest versions of plugins and themes on your site. please enable them: http://prntscr.com/tqginh http://prntscr.com/tqgits it’s all the adjustments that you have did on your certificate. let me clear the steps for pdf certificate select the text box in pdf certificate builder choose the width and height accordingly drag and drop the element according to your design choose the alignment of the text there and after that click on the EDIT TEXT after that click the save option now check it pdf and after assign to the user thanks.

[ART-Providers]

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[ART-Providers]

Designed: https://snipboard.io/muiOAQ.jpg After saving https://snipboard.io/e78jqW.jpg

[Diana]

Actually, there is an issue that it is not saving everything in one attempt Like first save the alignment of the text and then try changing font and other stuff

[ART-Providers]

Hi Diana When do you think this can be fixed please?

[Veronica]

hi this is the default functionality as I have mentioned in these steps: select the text box in pdf certificate builder choose the width and height accordingly drag and drop the element according to your design choose the alignment of the text there and after that click on the EDIT TEXT after that click the save option then update the entire certificate this is how it will work

[ART-Providers]

Hi Veronica It cannot be a default functionality to lose changes when I save. This is a bug in the plugin or functionality. We are designing as per the videos or tutorials but the changes do not save. This is the issue

[Veronica]

hi, please refer to this video: http://somup.com/cY6iXGlZqE as you can see the settings need to be saved for one element then need to save for another element and then save the entire certificate and update it

[Author]

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