hi,
as i have told you above please update all the plugins to the latest version but they are not and same for theme please update them to 3.9.9
and i have checked that you are not using the pdf certificate.
please upload your image certificate here: https://prnt.sc/shb4wn
and then set orientation: https://prnt.sc/shb50q
then set it.
don't use normal builder
Sorry Veronica
I've already made updates, but still have errors.
https://saudevirtual.pt/aprendersaude/wp-content/uploads/2020/05/3051_469.pdf?1589839747
hi,
i have checked this on your site and found that certificate is perfect in html view but not in pdf because the image size please refer to these tip carefully image size matters here.
certificate name only show when it's assigned to any user! is it?
and also make sure that you have activated the latest version of the vibe shortcodes plugin.