Certificate render issue

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Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Certificate render issue

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • June 1, 2020 at 3:17 pm #264857
    garciabh3
    Participant
    We are having some issues when the users emit their certificates. we were unable to find a pattern of when it happens. Instead of rendering normally it appears like the image bellow
    June 2, 2020 at 12:50 pm #265132
    Jackson
    Blocked
    Hello, If you have any issue to generate certificate template, follow these tips: https://www.youtube.com/watch?v=QGkw2RJtXsM https://www.youtube.com/watch?v=Wl-SUlFngoA Thanks,
    June 2, 2020 at 12:54 pm #265134
    Jackson
    Blocked
    Hello, If you have any issue to generate certificate template, follow these tips: https://www.youtube.com/watch?v=QGkw2RJtXsM https://www.youtube.com/watch?v=Wl-SUlFngoA Thanks,
    June 3, 2020 at 2:27 pm #265540
    garciabh3
    Participant
    The template looks ok, it was working normally before. but from the past weeks on some cases it is giving this weird bugs.
    June 4, 2020 at 5:39 am #265641
    Diana
    Participant
    Dear User, Then something is conflicting with this. Please share your site uRL with admin credentials in a private reply we will check why it is showing as cutting out. May be some issue with adjustment of height and width
    June 4, 2020 at 2:45 pm #265841
    garciabh3
    Participant
    This reply has been marked as private.
    June 5, 2020 at 12:14 pm #266084
    Jackson
    Blocked
    Hello, Dear user, As i see on your website found that This is responsive issue on mobile device, Thanks,
    June 23, 2020 at 2:57 am #269929
    garciabh3
    Participant
    So, from what i searched, there is no Way to fix the mobile render?  I saw that it is possible to send emails, tried using it but It does not send the certificate attached. My main problem is: Most of my students are using cellphones and they render the certificate wrong so my team must go and create a new one. How Can I solve it.
    June 23, 2020 at 8:42 am #270045
    Diana
    Participant
    yes, certificates are not responsive. They are based on strict and width and height . The problem is actually we are using a script that takes a screenshot of the certificate HTML that is generated. As the certificate is based on fixed width and height in mobile it always left short of width, the script runs, and takes a screenshot of this certificate without knowing that it is being cut off from the screen . What we can do is prevent the user to open the certificate in mobile and ask them to view it on the desktop for the first time only .for this you can use this tip : https://wplms.io/support/knowledge-base/add-notice-to-view-the-certificate-on-desktop/
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