Completed Orders

[designjungle]

Hi, when a student purchases a course they receive an email thanking them for their order and informing them that is being processed. http://prntscr.com/cuwnnz When I approve the payment and the order is marked as complete the student/customer should receive another email saying the order has been completed and they can now access their course.  This doesn't happen, no notification is sent to student? Damien  

[Anshuman Sahu]

Well please try changing the status of the order to completed from wp-admin -> woocommerce -> orders . Please also make sure that you have saved an complete order email template in woocommerce settings from wp-admin -> woocommerce -> emails  . refer : http://prntscr.com/cvdr4c

[designjungle]

Hi, I tried that but doesn't  seem to work?  I setup an email Completed order  http://prntscr.com/cve3lo http://prntscr.com/cve4mc Then  mark order as complete and Action Completed order http://prntscr.com/cve2x4 Am I missing something? The email doesn't send? Thanks Damien    

[Anshuman Sahu]

Thanks for sharing the screenshots . you are setting the woocommerce complete order emails in wrong place (buddypress emails ) Please make sure that you have saved an complete order email template in woocommerce settings from wp-admin -> woocommerce -> settings  ->emails  . " .  

[designjungle]

It was saved there http://prntscr.com/cvtx5l

[H.K. Latiyan]

Please share the site url and the admin credentials with us to check the issue on your website. PS: Please mark your reply  as private while sharing the credentials.

[designjungle]

This reply has been marked as private.

[Anshuman Sahu]

Well I debugged this and try to found out the reason why the mails are not working . Wplms is not overiding email template for order completion ,this is solely related to the woocommerce itself . Can you please share your server php error log to examine ? Upload it somewhere online and share its link here .

[designjungle]

Here is the link to the error log https://www.dropbox.com/s/x5oqlty6dhmitpa/MWCErrorLog.php?dl=0 Thanks Damien  

[Anshuman Sahu]

Nothing found in the error log also . Please also check if your customizations (if any ) . Also try deactivating the third party plugins . Well the order and its emails are totally part of the woocommerce plugin . So you can try to contact the woocommerce plugin for this .

[designjungle]

Hi Alex,I posted on WP forums and got the message below back:

Hi @damonkilbride !

Can you enable the php mail log to see if the mail() function is being invoked at all? You can enable it by adding this line to your wp-config.php, or editing you php.ini file like you would normally.

<?php ini_set( 'mail.log', '/var/log/php-mail.log' );

To resend the “Order Processed” email with WooCommerce, click on the Order to edit it and click “Complete Order” in the “Order Actions” menu.

Where do I find this wp-config.php file and what exactly am I enabling ??

Damien

[designjungle]

Why is my post above showing as code?  

[designjungle]

<p style="margin: 0px 0px 22px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: #fbfbfb;">Alex, I posted on WP forum and got this reponse but I dont know what to do?</p> <p style="margin: 0px 0px 22px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: #fbfbfb;"><span style="color: #222222; font-family: 'Open Sans', sans-serif;"><span style="font-size: 13px;">Hi @damonkilbride !</span></span></p> <p style="margin: 0px 0px 22px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: #fbfbfb;"><span style="color: #222222; font-family: 'Open Sans', sans-serif;"><span style="font-size: 13px;">Can you enable the php mail log to see if the mail() function is being invoked at all? You can enable it by adding this line to your wp-config.php, or editing you php.ini file like you would normally.</span></span></p> <p style="margin: 0px 0px 22px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: #fbfbfb;"><span style="color: #222222; font-family: 'Open Sans', sans-serif;"><span style="font-size: 13px;"><?php ini_set( 'mail.log', '/var/log/php-mail.log' );</span></span></p> <p style="margin: 0px 0px 22px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background: #fbfbfb;"><span style="color: #222222; font-family: 'Open Sans', sans-serif;"><span style="font-size: 13px;">To resend the “Order Processed” email with WooCommerce, click on the Order to edit it and click “Complete Order” in the “Order Actions” menu.</span></span></p>

[Anshuman Sahu]

Well you can try wp mail smtp plugin for the same . refer : https://wplms.io/support/knowledge-base/wplms-mail-smtp-gmail-smtp/ Please setup wp mail smtp and then try sending the order complete mail .

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